Announcing the Insurance Executives to Watch in 2019

These executives are going to do some amazing things these next 12 months.
By: | December 31, 2018 • 3 min read

Since December of 2011, Risk & Insurance® editors identify on an annual basis insurance carrier executives who have been promoted or are taking on a substantial new area of responsibility.

Known as our Executives to Watch, these professionals are taking on challenges shared by many others. How they address those challenges and what kind of results they achieve, we think bears watching.

See who’s made the list for this year:

Greg Hendrick, president of property & casualty insurance and reinsurance, XL Catlin

AXA XL’s President of P&C Insurance Discusses in Detail the Future of the Newly Merged Company

Greg Hendrick takes the reins at AXA XL, which formed in March 2018. He sat down with the R&I editor-in-chief to discuss the impact the new division could have.

Matt Dolan, president, Ironshore Specialty 

This Specialty Insurance President Is Placing Value in Solutions 

Appointed president of Ironshore North America Specialty, Matt Dolan places his focus on solutions — not just conventional products.

Andrew Murray, profit center manager, chief underwriting officer & AVP, Starr Companies

An Advocate for Construction Growth, This Chief Underwriting Officer Finds Solutions for the Sector

The construction sector presents no shortage of challenges. But there are ample opportunities for growth, and that’s what Andrew Murray has set his sights on.

Michael Costonis, chief operations officer, CNA

Here’s Why Advanced Analytics Can Give Insurance a Competitive Advantage According to This COO

Michael Costonis is leading all information technology, analytics and operations functions across CNA as the new chief operations officer.

Sanjay Godhwani, executive vice president, Berkshire Hathaway Specialty Insurance

This EVP Is Ready to Battle Excess Capacity and Soft Market Conditions in 2019

Building a strong culture of integrity and transparency of communication will be key in BHSI’s growth going forward, says Sanjay Godhwani.

Malcolm Roberts, executive vice president, FM Global

FM Global’s EVP Says to Watch These 3 Things in 2019: Predictive Analytics, IoT and Big Catastrophes

Malcolm Roberts has his eye on three big things moving forward in 2019.

Christine Springob, head sales North America, Swiss Re Corporate Solutions

At Swiss Re, One Executive Is Spearheading Expansion from the Marine and Finance to International Business

Swiss Re Corporate Solutions is on a mission to become more accessible to more businesses, and and Christine Springob will lead the charge.

David McLaughlin, CFO, Hiscox USA

This CFO Manages Rapid Growth Through Addressing Evolving Needs of Customers and Regulators

David McLaughlin, a veteran of the financial services industry, is taking his first job in the commercial insurance sector for the ever-growing Hiscox USA.

Thomas Warsop, president and CEO, York Risk Services Group

This CEO Has a Mission of Reducing Risk and Better Serving His Company’s Clients

Thomas Warsop is committed to focusing on integrated solutions that drive down the total cost of risk and deliver high-quality outcomes for York’s clients.

Faye Cook, SVP, head of client engagement & global accounts, Allied World

Here’s How One Senior VP Is Changing the Way Insurance Has Traditionally Viewed the Business

Faye Cook is inspired to change how the insurance industry has traditionally viewed the business, moving from the transactional to the collaborative.

Seth W. Hall, senior vice president of customer service, Philadelphia Insurance Companies 

This SVP Sees Business Thrive When He Puts Customers in the Driver’s Seat

Seth Hall is positioning Philadelphia Insurance Companies for the future, as culture and technology drive rapid shifts in customer needs.

The R&I Editorial Team can be reached at [email protected]

More from Risk & Insurance

More from Risk & Insurance

4 Companies That Rocked It by Treating Injured Workers as Equals; Not Adversaries

The 2018 Teddy Award winners built their programs around people, not claims, and offer proof that a worker-centric approach is a smarter way to operate.
By: | October 30, 2018 • 3 min read

Across the workers’ compensation industry, the concept of a worker advocacy model has been around for a while, but has only seen notable adoption in recent years.

Even among those not adopting a formal advocacy approach, mindsets are shifting. Formerly claims-centric programs are becoming worker-centric and it’s a win all around: better outcomes; greater productivity; safer, healthier employees and a stronger bottom line.

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That’s what you’ll see in this month’s issue of Risk & Insurance® when you read the profiles of the four recipients of the 2018 Theodore Roosevelt Workers’ Compensation and Disability Management Award, sponsored by PMA Companies. These four programs put workers front and center in everything they do.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top,” said Steve Legg, director of risk management for Starbucks.

Starbucks put claims reporting in the hands of its partners, an exemplary act of trust. The coffee company also put itself in workers’ shoes to identify and remove points of friction.

That led to a call center run by Starbucks’ TPA and a dedicated telephonic case management team so that partners can speak to a live person without the frustration of ‘phone tag’ and unanswered questions.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top.” — Steve Legg, director of risk management, Starbucks

Starbucks also implemented direct deposit for lost-time pay, eliminating stressful wait times for injured partners, and allowing them to focus on healing.

For Starbucks, as for all of the 2018 Teddy Award winners, the approach is netting measurable results. With higher partner satisfaction, it has seen a 50 percent decrease in litigation.

Teddy winner Main Line Health (MLH) adopted worker advocacy in a way that goes far beyond claims.

Employees who identify and report safety hazards can take credit for their actions by sending out a formal “Employee Safety Message” to nearly 11,000 mailboxes across the organization.

“The recognition is pretty cool,” said Steve Besack, system director, claims management and workers’ compensation for the health system.

MLH also takes a non-adversarial approach to workers with repeat injuries, seeing them as a resource for identifying areas of improvement.

“When you look at ‘repeat offenders’ in an unconventional way, they’re a great asset to the program, not a liability,” said Mike Miller, manager, workers’ compensation and employee safety for MLH.

Teddy winner Monmouth County, N.J. utilizes high-tech motion capture technology to reduce the chance of placing new hires in jobs that are likely to hurt them.

Monmouth County also adopted numerous wellness initiatives that help workers manage their weight and improve their wellbeing overall.

“You should see the looks on their faces when their cholesterol is down, they’ve lost weight and their blood sugar is better. We’ve had people lose 30 and 40 pounds,” said William McGuane, the county’s manager of benefits and workers’ compensation.

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Do these sound like minor program elements? The math says otherwise: Claims severity has plunged from $5.5 million in 2009 to $1.3 million in 2017.

At the University of Pennsylvania, putting workers first means getting out from behind the desk and finding out what each one of them is tasked with, day in, day out — and looking for ways to make each of those tasks safer.

Regular observations across the sprawling campus have resulted in a phenomenal number of process and equipment changes that seem simple on their own, but in combination have created a substantially safer, healthier campus and improved employee morale.

UPenn’s workers’ comp costs, in the seven-digit figures in 2009, have been virtually cut in half.

Risk & Insurance® is proud to honor the work of these four organizations. We hope their stories inspire other organizations to be true partners with the employees they depend on. &

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]