6 People on the Move

Chevron's Kevin Jones joins an energy-focused captive insurance board in Texas, and EPIC picks up two West Coast executives, among other moves.
By: | January 9, 2019 • 5 min read

Travelers Adds a Public Sector Risk Manager as a Risk Control Consultant

Joey Hancock, MS, ASP, ASHM,  a risk manager with public sector experience, as been appointed as a risk control consultant with Travelers. Hancock previously worked as a risk manager for the city of Gainesville, Ga. and as an environmental health specialist for the state of Georgia. Hancock holds a B.S. from the University of West Georgia and a Master’s degree from Columbia Southern University.

Randy Pizer Joins EPIC in Orange County, Calif.

Randy Pizer
Vice President/
Account Executive
EPIC

Health Care specialist Randy Pizer has joined EPIC and will be working out of that company’s Irvine office.  Previously, Pizer spent 13 years with Beecher Carlson, also in Orange County.  Before joining Beecher, Pizer worked with Aon as an account executive in that brokerage’s health care practice.

“We are excited to further expand and enhance EPIC’s operations in California and across the country with Randy’s addition,” said Curt Perata, EPIC’s Pacific North Region President. “He is well known for his expertise, particularly in the Healthcare industry, and is highly regarded for building strong, positive relationships and providing exceptional service and support to his clients. He is another top tier addition to our EPIC team.”

Rune Dybedal Appointed Chair of North Sea Operators’ Claims Conference (NSOCC)

North P&I Club’s Rune Dybedal has been appointed Chairman of the North Sea Operators’ Claims Conference (NSOCC).

Dybedal will use his Chairmanship to continue to develop the NSOCC as a platform to help drive beneficial changes in operational working practices and to build greater trust between owners, charterers, and other stakeholders in the operation and claims process.

Rune Dybedal, Chairman of the NSOCC and a Senior Executive (Claims) at North P&I Club, commented, “The business and legal frameworks that the NSCOCC designs are frequently used for professional guidance. As Chairman I will continue to prioritise a commercial focus for the conference; one that delivers a comprehensive mix of legal and technical programmes that reflects the operational concerns of all players operating in the North, Baltic and Irish Seas.”

Rune Dybedal
Chair of North Sea Operators’ Claims Conference (NSOCC)

Dybedal continued, “The NSOCC’s core competencies include developing standards for trading conditions and adapting terms for bills of lading, and the proper handling of hazardous goods. The conference has members from more than ten European countries, including some of the biggest RoRo operators.  The conference will be working with their members to develop guidance that helps minimise operational disruption during this challenging period for shipowners and charterers.”

The NSOCC has met annually since 1976 to develop best practice across areas such as shipowner and charterer liability, and passenger and cargo claims. In recent years its work has led to the creation of industry benchmarks, such as the North Sea Standard Conditions of Carriage which are now applied by several shipping lines. The NSOCC’s membership is predominantly shipowners and operators operating in the North, Baltic or Irish Seas, as well as P&I clubs, marine surveyors, shipping lawyers and other professional experts. Attendance is by invitation only. The next conference will be held on 7 and 8 October 2019 in Ipswich.

Chevron’s Kevin Jones Appointed to Texas Captive Insurance Board

Kevin Jones
Director, Risk Management
Chevron Corp.

Jones has been working in the insurance and risk management field since 1990 and joined Chevron in October 2000. With Chevron, he has worked on strategy and placement of global property and casualty insurance programs as well as construction insurance for major capital projects. Kevin has extensive experience in the formation and management of captive insurance companies in Vermont, Texas and Bermuda. Prior to joining Chevron, he worked as a loss control engineer and underwriter for FM Global and in senior underwriting roles at ACE USA.

Kevin graduated from the University of California, Davis with a Bachelor of Science in Mechanical Engineering and earned a Master of Business Administration from Saint Mary’s College of California. He serves on the advisory board for the Master of Science, Finance program in Saint Mary’s Graduate School of Business. Kevin currently lives in the San Francisco Bay Area with his wife and three children and will be relocating to Houston, TX in the second quarter of 2019.

The Texas Captive Insurance Association exists to serve as an information resource about captive insurance to both members and regulators, to provide networking and marketing opportunities to individuals and organizations involved with captives, and to advocate for state and national policies that encourage the utilization of captive insurance for risk management, according to its website.

Hector Santiago Takes New Risk Management Role

Hector Santiago, a risk manager with a background that includes stints with Northwell Health and Estee Lauder, took a new position with Quality Building Services and Quality Protection Services.

In his previous position Santiago served as the director of insurance and risk management with Northwell Health, in Great Neck, NY.

Prior to that position, Santiago was director of Global Insurance for Estee Lauder.

EPIC Picks up Blake Kirk in San Francisco

EPIC Insurance Brokers and Consultants announced that risk management and insurance professional Blake Kirk  joined the firm’s operations in Northern California as a Senior Vice President and Principal.

Blake Kirk
SVP and Principal
EPIC

Kirk will be based in EPIC’s San Francisco headquarters and work closely with EPIC Principal Joe Vineis on a number of key risk management, business development and client service initiatives. Kirk will report to Curt Perata, EPIC’s Pacific North Region President.

Kirk joins EPIC from broker Beecher Carlson in San Francisco, where he spent more than 13 years, most recently as managing director working with large, complex risk management accounts in the retail, healthcare, financial services and hospitality industries.

Prior to joining Beecher Carlson, Kirk served as vice president with Aon Risk Services, where he worked exclusively in the Healthcare industry with a focus on HMO reinsurance and provider excess of loss coverage.

Kirk began his career working for a large Management Service Organization (MSO) in Northern California owned by Sutter Health. He has years of managed care contracting experience, both hospital and physician.

Kirk holds a Master’s Degree in Healthcare Administration from the College of Notre Dame and a Bachelor of Sciences Degree in Political Science and Government from California State University, Chico.

Dan Reynolds is editor-in-chief of Risk & Insurance. He can be reached at [email protected]

4 Companies That Rocked It by Treating Injured Workers as Equals; Not Adversaries

The 2018 Teddy Award winners built their programs around people, not claims, and offer proof that a worker-centric approach is a smarter way to operate.
By: | October 30, 2018 • 3 min read

Across the workers’ compensation industry, the concept of a worker advocacy model has been around for a while, but has only seen notable adoption in recent years.

Even among those not adopting a formal advocacy approach, mindsets are shifting. Formerly claims-centric programs are becoming worker-centric and it’s a win all around: better outcomes; greater productivity; safer, healthier employees and a stronger bottom line.

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That’s what you’ll see in this month’s issue of Risk & Insurance® when you read the profiles of the four recipients of the 2018 Theodore Roosevelt Workers’ Compensation and Disability Management Award, sponsored by PMA Companies. These four programs put workers front and center in everything they do.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top,” said Steve Legg, director of risk management for Starbucks.

Starbucks put claims reporting in the hands of its partners, an exemplary act of trust. The coffee company also put itself in workers’ shoes to identify and remove points of friction.

That led to a call center run by Starbucks’ TPA and a dedicated telephonic case management team so that partners can speak to a live person without the frustration of ‘phone tag’ and unanswered questions.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top.” — Steve Legg, director of risk management, Starbucks

Starbucks also implemented direct deposit for lost-time pay, eliminating stressful wait times for injured partners, and allowing them to focus on healing.

For Starbucks, as for all of the 2018 Teddy Award winners, the approach is netting measurable results. With higher partner satisfaction, it has seen a 50 percent decrease in litigation.

Teddy winner Main Line Health (MLH) adopted worker advocacy in a way that goes far beyond claims.

Employees who identify and report safety hazards can take credit for their actions by sending out a formal “Employee Safety Message” to nearly 11,000 mailboxes across the organization.

“The recognition is pretty cool,” said Steve Besack, system director, claims management and workers’ compensation for the health system.

MLH also takes a non-adversarial approach to workers with repeat injuries, seeing them as a resource for identifying areas of improvement.

“When you look at ‘repeat offenders’ in an unconventional way, they’re a great asset to the program, not a liability,” said Mike Miller, manager, workers’ compensation and employee safety for MLH.

Teddy winner Monmouth County, N.J. utilizes high-tech motion capture technology to reduce the chance of placing new hires in jobs that are likely to hurt them.

Monmouth County also adopted numerous wellness initiatives that help workers manage their weight and improve their wellbeing overall.

“You should see the looks on their faces when their cholesterol is down, they’ve lost weight and their blood sugar is better. We’ve had people lose 30 and 40 pounds,” said William McGuane, the county’s manager of benefits and workers’ compensation.

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Do these sound like minor program elements? The math says otherwise: Claims severity has plunged from $5.5 million in 2009 to $1.3 million in 2017.

At the University of Pennsylvania, putting workers first means getting out from behind the desk and finding out what each one of them is tasked with, day in, day out — and looking for ways to make each of those tasks safer.

Regular observations across the sprawling campus have resulted in a phenomenal number of process and equipment changes that seem simple on their own, but in combination have created a substantially safer, healthier campus and improved employee morale.

UPenn’s workers’ comp costs, in the seven-digit figures in 2009, have been virtually cut in half.

Risk & Insurance® is proud to honor the work of these four organizations. We hope their stories inspire other organizations to be true partners with the employees they depend on. &

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]