Risk Insider: Terri Rhodes

Preparing for the Workplace of the Future

By: | January 9, 2017 • 2 min read
Terri L. Rhodes is CEO of the Disability Management Employer Coalition. Terri was an Absence and Disability Management Consultant for Mercer, and also served as Director of Absence and Disability for Health Net and Corporate IDM Program Manager for Abbott Laboratories.

Competitive pressures are more intense than ever. Foreign firms, e-commerce, and non-market forces, including laws and regulations, make containing costs and raising productivity an important and challenging goal for every organization and the staff they employ.

Employees are often impacted by the same forces exerting pressure on employers. Today, employees are tasked with continual learning to keep up with shifting regulations and trends. Policymakers, business leaders, and academic institutions increasingly recognize this and are adding new ways for employees to learn the skills that add value.

In the manufacturing sector, this often means apprenticeship programs. In the service sector, it means professional designations, increasingly obtained through online learning.

Over the past twenty-five years, integrated absence management (IAM) has become a recognized profession. The increase in FMLA and ADA absences has put disability and leave at the center of Human Resources’ concerns.

This, coupled with the proliferation of leave laws, has also put all forms of disability at the center of risk management’s concerns. A failure to comply with the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), and a growing number of state and local laws and regulations can result in significant financial and reputational costs.

These trends point to the need for additional skills. The new Certified Leave Management Specialist (CLMS) designation brings together training to address the rise in absence management programs and heightened compliance concerns.

The CLMS designation is obtained through completion of an online course, consisting of five interactive modules, and a final exam. Participants spend approximately 20 hours learning from real-life scenarios involving FMLA, ADA and other legal requirements. Downloadable toolkits, sample policies, up-to-date guidance, resources, and forms are also provided throughout the course.

A failure to comply with the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), and a growing number of state and local laws and regulations can result in significant financial and reputational costs.

CLMS designees will be equipped to more quickly manage compliant leave programs. In addition to learning specific leave-related information, they will gain the knowledge they need to effectively interact with other stakeholders, including legal, compliance, and risk management professionals. At the same time, they add real value to their employers and enhance their professional profile in a growing field.


Professionals who are continual learners that help reduce risk and costs and increase performance are the kind of employees every employer desires.

Employers and employees are not the only ones who receive benefits from continuous learning. Our entire society has an interest in well-managed leaves, compliance with the federal, state, and local laws, and developing the skills of employees who can add value.

The CLMS designation is an important way to make professional development pay off for a lifetime.

More from Risk & Insurance

More from Risk & Insurance

Risk Management

The Profession

The risk manager for Boyd Gaming Corp. says curiosity keeps him engaged, and continual education will be the key to managing emerging risks.
By: | May 1, 2018 • 4 min read

R&I: What was your first job?

I was trained as an accountant, worked in public accounting and became a CPA. Being comfortable with numbers is helpful in my current role, and obviously, the language of business is financial statements, so it helps.

R&I: How did you come to work in risk management?

Working in finance in the corporate environment included the review of budgets and the analysis of business expenses. I quickly found the area of benefits and insurance — and how “accepting risk” impacted those expenses — to be fascinating. I asked a lot of questions. Be careful what you ask for — I soon found myself responsible for those insurance areas and haven’t looked back!

R&I: What is the risk management community doing right?


I have found the risk management community to be a close-knit group, whether that’s industry professionals, risk managers with other companies or support organizations like RIMS and other regional groups. The expertise of the carriers and specialty vendors to develop new products and programs, along with the appropriate education, will continue to be of key importance to companies going forward.

R&I: What’s been the biggest change in the risk management and insurance industry since you’ve been in it?

As I’m sure many in the insurance field would agree, Hurricanes Katrina and Rita in 2005 changed our world and our industry. It was a particularly intense time and certainly a baptism by fire for people like me who were relatively new to the industry. This event clearly accelerated the switch to the acceptance of more risk, which impacted mitigation strategies and programs.

Bob Berglund, vice president, benefits and insurance, Boyd Gaming Corp.

R&I: What emerging commercial risk most concerns you?

The fast-paced threat that cyber security represents today. Our company, like so many companies, is reliant upon computers, software and IT expertise in our everyday existence. This new risk has forged an even stronger relationship between risk management and our IT department as we work together to address this growing threat.

Additionally, the shooting event in Las Vegas in 2017 will have an enduring impact on firms that host large gatherings and arena-style events all over the world, and our company is no exception.

R&I: What insurance carrier do you have the highest opinion of?


With the various types of insurance programs we employ, I have been fortunate to work with most of the large national and international carriers — all of whom employ talented people with a vast array of resources.

R&I:  How much business do you do direct versus going through a broker?

We use brokers for many of our professional coverages, such as property, casualty, D&O and cyber. We are self-insured under our health plans, with close to 25,000 members. We tend to manage those programs internally and utilize direct relationships with carriers and specialty vendors to tailor a plan that works best for team members.

R&I: Who is your mentor and why?

I have been fortunate to have worked alongside some smart and insightful people during my career. A key piece of advice, said in many different ways, has served me well. Simply stated: “Seek to understand before being understood.”

What this has meant to me is try everything you can to learn about something, new or old. After you have gained this knowledge, you can begin to access and maybe suggest changes or adjustments. Being curious has always been a personal enjoyment for me in business, and I have found people are more than willing to lend a hand, offer information and advice — you just need to ask. Building those alliances and foundations of knowledge on a subject matter makes tackling the future more exciting and fruitful.

R&I: What have you accomplished that you are proudest of?

Our benefit health plan is much more than handing out an insurance card at the beginning of the year. We encourage our team members and their families to learn about their personal health, get engaged in a variety of health and wellness programs and try to live life in the healthiest possible way. The result of that is literally hundreds of testimonials from our members every year on how they have lost weight, changed their lifestyle and gotten off medications. It is extremely rewarding and is a testament to [our] close-knit corporate culture.

R&I: What’s the best restaurant you’ve ever eaten at?


Some will remember the volcano eruption in Iceland in spring of 2010. I was just finishing a week of meetings in London with Lloyd’s syndicates related to our property insurance placement when the airspace in England and most of northern Europe was shut down — no airplanes in or out! Flights were ultimately canceled for the following five days. Therefore, with a few other stranded visitors like myself, we experimented and tried out new restaurants every day until we could leave. It was a very interesting time!

R&I: What is the riskiest activity you ever engaged in?

I am originally from Canada, and I played ice hockey from the time I was four years old up until quite recently. Too many surgeries sadly forced my recent retirement.

R&I: What do your friends and family think you do?

That’s a funny one … I am a CPA working in the casino industry, doing insurance and risk management, so neighbors and acquaintances think I either do tax returns or they think I’m a blackjack dealer at the casino!

Katie Dwyer is an associate editor at Risk & Insurance®. She can be reached at [email protected]