7 People on the Move

ReAssure, Ironshore Specialty, United Group Alliance and One Call all announce appointments.
By: | February 5, 2019 • 6 min read

Swiss Re Appoints Archie Kane as Non-Executive Chairman at ReAssure

Archie Kane, non-executive chairman, ReAssure

Archie Kane brings to ReAssure more than three decades of leadership experience in financial services and board positions at major UK companies. He has a proven track record of guiding the debate of critical business issues and facilitating strategy discussions. Kane has a solid understanding of best practice on corporate governance and regulatory matters, and he is accustomed to giving independent advice to management teams to assist them to deliver results.

Kane enters this role after acting as non-executive director at Melrose Industries PLC, which manufactures products across a range of industrial sectors including aerospace, automotive, air handling and power generation. Previously he served as governor of the Bank of Ireland from 2012 to 2018.

RMS Announces the Appointment of Executive Vice President of Product

Cihan Biyikoglu has been appointed to the role of executive vice president of product at RMS, the risk modeling and analytics firm. As part of this new role, Biyikoglu will also serve as a member of the company’s executive committee.

Biyikoglu will oversee management of the full suite of RMS products, including models, software, platform, data and analytics. He enters this role with nearly 20 years’ experience in product management for big data, data analytics and modeling solutions.

In his most recent role, Biyikoglu acted as vice president of product management at Databricks, a company that prided itself with delivering analytics platform solutions to the market that leveraged Apache Spark, artificial intelligence and machine learning.

Old Republic Adds Peter B. McNitt to Board of Directors

Peter B. McNitt joined the Old Republic Board of Directors, following a recent retirement from BMO Harris Bank as vice chair.

While at BMO, McNitt was focused on the delivery of the full breadth of wealth and commercial and investment banking services to customers.

“The long-term experience and deep knowledge so gained will harmonize extremely well with our Board’s governance objectives in the service of all of Old Republic’s key stakeholders,” said Al Zucaro, chairman and CEO, Old Republic.

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“We are most grateful and pleased with Peter McNitt’s decision to continue his professional career in a different way, and for joining us to help ensure our company’s continued success as an independent insurance enterprise managed for the long run.”

Rone Baldwin Tapped as CEO for One Call

One Call, a provider of specialized health care solutions for the workers’ compensation industry, today announced that Rone Baldwin has been appointed Chief Executive Officer. Mr. Baldwin succeeds Dale Wolf who is retiring.

Most recently, Baldwin served as Executive Vice President of Markets and Insurance at Centene Corporation, a Fortune 100 diversified, multi-national managed care enterprise that provides a portfolio of services to government-sponsored and commercial healthcare programs. Responsible for Centene’s health plans in all 21 states, Mr. Baldwin led program expansions, new market implementations, product launches and other key initiatives. The company tripled its annual health plan revenues to over $35 billion during his tenure.

Prior to Centene, Mr. Baldwin served as Chief Operating Officer at Guardian Life Insurance Company and as President and CEO of Employee Benefits at Genworth Financial. He previously held a range of senior leadership positions at Mutual Life Insurance Company of New York and began his career at Goldman Sachs and Booz Allen Hamilton. Mr. Baldwin has a B.A. degree from Amherst College and an M.B.A from Harvard Business School.

Mr. Baldwin said, “I am excited to join the One Call team. I look forward to working alongside the management team to support One Call’s customers’ needs and accelerating the growth of the business in the years to come.”

Dale Wolf stated, “I am very proud of the entire team at One Call and would like to thank everyone for their efforts, support, and partnership. I know Rone and the team will continue One Call’s commitment to its customers, whom I would also like to thank for their ongoing trust.”

United Group Alliance Hires Dianne Swanson as Regional Vice President for Ohio

Dianne Swanson, regional vice president, United Group Alliance

United Group Alliance (UGA) has hired Dianne Swanson as regional vice president for Ohio. Swanson will be responsible for membership service and business development for all UGA member agencies in her territory of Central/Southeastern Ohio.

Swanson is an experienced insurance sales professional of 28 years. Most recently, she served as the regional brokerage consultant for Nationwide Brokerage Solutions, with an instrumental role in business development strategies for the Central Atlantic region. Formerly, Swanson was an independent agent for nine years, and worked with the exclusive and independent channels for ten years.

In this new role, Swanson will work closely with Nicole Kaylor, UGA’s regional agency development field specialist. Together, they will be a resource for agencies facing start-up challenges, growing personal and commercial lines, technology adoption and usage, as well as new business and retention strategies.

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UGA is an alliance of independent insurance agencies in Ohio, formed in 2001 with DiStefano Insurance Services, Inc. as a master agency of SIAA. More than 90 members in Ohio have access to more than 45 insurance companies and write in excess of $100,000,000 in total combined premium.

Ironshore Specialty Announces Program Business Appointments

Ironshore Specialty Casualty announced executive appointments to oversee the Programs business unit in the U.S.

Casey Hartley has been named Senior Vice President, Head of Programs. As Head of Programs, Ms. Hartley will oversee the development, marketing and distribution of programs lines, working with programs administrators across Ironshore’s underwriting platforms in the U.S.  She will be supported by Tracey Sharis, Senior Vice President, who has been appointed Director of Programs.

Tracey Sharis, head of programs, Ironshore Specialty

Hartley was named to lead U.S. General Liability Lines for Liberty International Underwriters (LIU) in 2016.  Previously, she had served in various leadership roles at LIU’s parent, Liberty Mutual Commercial Insurance. Her professional industry career spans more than 17 years, including serving in primary casualty underwriting and regional product roles with Crum & Foster.

Most recently, Ms. Sharis was Senior Vice President of Operations and Distribution for Ironshore Specialty Casualty and Senior Vice President of Retail Distribution.  She joined Ironshore Specialty Casualty in 2011 as Vice President for retail and construction business lines within the U.S. Ms. Sharis has held management positions for Aon Benfield within its facultative reinsurance group, and with AIG’s Lexington Insurance Company in property and casualty sectors.  Ms. Sharis has more than 20 years of experience in property, professional liability and casualty sectors.

“Our new leadership team led by well-respected executives with sector expertise reflects Ironshore’s commitment to continued growth and success in the Programs market going forward,” said Michael Finnegan, President, Ironshore Specialty Casualty.

Ironshore Programs unit offers a suite of products and services for Managing General Agents (MGA) and Program Administrators (PA) for a broad range of industry sectors, including Casualty, Healthcare, Environmental, Accident & Health, Cyber and Personal Lines.

The R&I Editorial Team can be reached at [email protected]

4 Companies That Rocked It by Treating Injured Workers as Equals; Not Adversaries

The 2018 Teddy Award winners built their programs around people, not claims, and offer proof that a worker-centric approach is a smarter way to operate.
By: | October 30, 2018 • 3 min read

Across the workers’ compensation industry, the concept of a worker advocacy model has been around for a while, but has only seen notable adoption in recent years.

Even among those not adopting a formal advocacy approach, mindsets are shifting. Formerly claims-centric programs are becoming worker-centric and it’s a win all around: better outcomes; greater productivity; safer, healthier employees and a stronger bottom line.

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That’s what you’ll see in this month’s issue of Risk & Insurance® when you read the profiles of the four recipients of the 2018 Theodore Roosevelt Workers’ Compensation and Disability Management Award, sponsored by PMA Companies. These four programs put workers front and center in everything they do.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top,” said Steve Legg, director of risk management for Starbucks.

Starbucks put claims reporting in the hands of its partners, an exemplary act of trust. The coffee company also put itself in workers’ shoes to identify and remove points of friction.

That led to a call center run by Starbucks’ TPA and a dedicated telephonic case management team so that partners can speak to a live person without the frustration of ‘phone tag’ and unanswered questions.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top.” — Steve Legg, director of risk management, Starbucks

Starbucks also implemented direct deposit for lost-time pay, eliminating stressful wait times for injured partners, and allowing them to focus on healing.

For Starbucks, as for all of the 2018 Teddy Award winners, the approach is netting measurable results. With higher partner satisfaction, it has seen a 50 percent decrease in litigation.

Teddy winner Main Line Health (MLH) adopted worker advocacy in a way that goes far beyond claims.

Employees who identify and report safety hazards can take credit for their actions by sending out a formal “Employee Safety Message” to nearly 11,000 mailboxes across the organization.

“The recognition is pretty cool,” said Steve Besack, system director, claims management and workers’ compensation for the health system.

MLH also takes a non-adversarial approach to workers with repeat injuries, seeing them as a resource for identifying areas of improvement.

“When you look at ‘repeat offenders’ in an unconventional way, they’re a great asset to the program, not a liability,” said Mike Miller, manager, workers’ compensation and employee safety for MLH.

Teddy winner Monmouth County, N.J. utilizes high-tech motion capture technology to reduce the chance of placing new hires in jobs that are likely to hurt them.

Monmouth County also adopted numerous wellness initiatives that help workers manage their weight and improve their wellbeing overall.

“You should see the looks on their faces when their cholesterol is down, they’ve lost weight and their blood sugar is better. We’ve had people lose 30 and 40 pounds,” said William McGuane, the county’s manager of benefits and workers’ compensation.

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Do these sound like minor program elements? The math says otherwise: Claims severity has plunged from $5.5 million in 2009 to $1.3 million in 2017.

At the University of Pennsylvania, putting workers first means getting out from behind the desk and finding out what each one of them is tasked with, day in, day out — and looking for ways to make each of those tasks safer.

Regular observations across the sprawling campus have resulted in a phenomenal number of process and equipment changes that seem simple on their own, but in combination have created a substantially safer, healthier campus and improved employee morale.

UPenn’s workers’ comp costs, in the seven-digit figures in 2009, have been virtually cut in half.

Risk & Insurance® is proud to honor the work of these four organizations. We hope their stories inspire other organizations to be true partners with the employees they depend on. &

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]