Rising Star Yoselien Jansen on Her Career Journey and Why Working in Credit Insurance Is Rewarding
Come see the Stars! As part of our ongoing coverage of the best brokers in the commercial insurance space, Risk & Insurance®, with the sponsorship of Philadelphia Insurance, is expanding its coverage of the Rising Stars, those brokers who represent the next wave of insurance brokering talent.
Look for these expanded profiles on the Risk & Insurance website and in your social media feeds now and continuing into 2022.
Here, we talk to Yoselien Jansen, director of credit solutions, Aon, and a 2021 At Large Power Broker finalist and Rising Star.
R&I: Describe your journey into the insurance and risk management space and what led you to your current role.
Yoselien Jansen: When it comes to our industry, people will say, “Who was in college and wanted a career in insurance?” It’s kind of a pity it has that reputation. My introduction into our field happened when I was still a student. I’m originally from the Netherlands and I was studying my bachelor’s degree there for international business and management.
During my [bachelor’s] program, I started thinking about what I wanted to do and which business areas I wanted to go into. I knew I wanted to work somewhere within international trade, but I wasn’t ready to commit to a specific industry. Then I met a credit insurance company who asked me to join them for an internship, and eventually for a full-time position.
That was my first introduction to risk management and insurance, and I started realizing how fascinating it was. Credit insurance supports big tech, food manufacturers, staffing agencies, big pharma and life sciences companies. Across all sectors, the credit insurance product was contributing to the firm’s success and I found [this] very interesting and exciting.
I started with that insurance company in the Netherlands, worked in France and then eventually made my way to the U.S. When I got to the U.S., it felt like a different ballgame in the way that corporations looked at credit insurance. Rather than working with only a handful of credit insurance providers, the U.S. market has a high supply and the market penetration is lower compared to Europe.
Therefore, for me it was a natural progression to join Aon because it enabled me to find the best solutions for my clients. I now had the opportunity to take advantage of everything that was available to me within the U.S. market. Due to Aon’s global credit insurance broking position, I’m also confident that my clients will be best serviced.
R&I: What is the most rewarding part of working as a commercial insurance broker?
YJ: The thing I enjoy most is contributing to my clients’ success and making their lives easier. Credit insurance can benefit companies in different ways which is very rewarding to see. I’ve had clients who were able to expand their sales and enter parts of the world they previously hadn’t entered. Whereas other clients use the product to bolster their own P&L or [as] a strict risk transfer tool.
Credit insurance is so much more than a simple insurance product. It really contributes to so many business areas for our clients, and that’s cool to see. It keeps me very happy in my job when I know that I’m helping my clients and their companies do well.
R&I: What do you find challenging about working as a broker?
YJ: When it’s a very complex transaction you have to be able to underwrite the transaction yourself first to make sure if there is a credit insurance solution for it, and also realize when it is not possible to find. I have to truly understand the risk and then I translate the client’s story to the credit insurer in order to maximize the insurance cover.
R&I: Are there any upcoming trends or challenges the industry should be keeping an eye on?
YJ: I’m cautiously optimistic with our industry at the moment. We’re just coming off a challenging 12 months. With COVID, we’ve been seeing insolvencies and delay of payments, which has been directly translating to higher claims activity as well as reduced capacity and increased rates.
However, I’m optimistic within the U.S. marketplace we have a great set of insurance partners that we can work with to weather any storms ahead. 2020 showed us just how volatile the market can be.
R&I: What advice would you give to a younger professional interested in a career in insurance?
YJ: Do it! There’s a wealth of opportunity in this industry, and it’s really yours to take. I never thought that I was going to live in a country where I didn’t know the language or culture, but this industry brought me there and to so many different places I never could have thought of. It’s one of the reasons I continue to enjoy my job.
My advice is to be authentically yourself. This industry is really a people business and it’s important to stay true to who you are and form authentic and real connections. &