Rising Star Marcus Henthorn Shares His View of Public Sector Insurance Brokering and the Bright Future of the Industry

Come see the Stars! As part of our ongoing coverage of the best brokers in the commercial insurance space, Risk & Insurance®, with the sponsorship of Philadelphia Insurance, is expanding its coverage of the Rising Stars, those brokers who represent the next wave of insurance brokering talent.
Look for these expanded profiles on the Risk & Insurance website and in your social media feeds throughout the year.
2024 Public Sector Power Broker Marcus Henthorn, who is a managing director at Gallagher, talks more below.
Risk & Insurance: In which commercial lines are your clients struggling to put together adequate coverage?
In public entities, liability coverage is getting harder to secure. Big lawsuit payouts are driving up costs, and some reinsurers are pulling back due to concerns about large-scale losses and political risks. Social inflation and aggressive legal tactics are making claims more expensive, leading to lower coverage limits and fewer carrier options.
Going forward, business will need to continue to rethink risk management, claims strategies, and alternative structure and coverage solutions to keep up.
R&I: In the claims side, what’s working well and what’s not?
Strong communication always helps — teams sharing data, staying aligned and being transparent. This keeps claims handling efficient, controls costs and improves risk management.
It’s critical to avoid rushing claims through without proper management. When administrators ignore details or delay engagement, small issues can turn into big problems.
Good claims management isn’t just about closing files — it’s about staying proactive, involved and keeping everyone on the same page.
R&I: Where do you see generative artificial intelligence making a difference in your team’s work?
Generative AI is an extraordinary growth opportunity with potential to enhance expertise, improve decision-making and make us more efficient.
For our team, AI is already assisting in policy and proposal management, coverage analysis, claims handling and overall analytics.
But AI needs to work for us, not the other way around. If we try to do too much too fast, we risk stumbling rather than fully leveraging its potential. This isn’t just about technology — it’s about change management, ensuring AI is adopted as a tool that enhances our expertise, not one that replaces it. If we do it right, AI won’t just make us more efficient — it’ll make us better at what we do.
R&I: What advice would you give to a younger person that is seeking to break into this industry?
If you’re a young person looking to break into the insurance industry, you’re stepping into one of the most stable and rewarding career paths available today. It’s nearly a recession-proof industry that provides financial security, career flexibility, and connections across nearly every sector of the economy.
Insurance isn’t just about policies — it’s about protecting businesses, communities and individuals across industries like health care, technology, construction, real estate, manufacturing, sports, hospitality; the list is never ending.
Every company needs insurance. Whether you’re underwriting policies, handling claims, advising on risk management, or leading innovative tech solutions, the opportunities in this industry are endless. Unlike industries that require years of specialized education, I feel our industry rewards those who are problem-solvers, relationship-builders, and forward-thinkers — especially the ones who understand the role of data and AI in shaping the future.
With a generation of experienced professionals nearing retirement, there’s a huge demand for fresh talent, and young professionals who embrace technology will have a massive advantage. If you’re looking for a career that offers financial success, work-life balance, global connections, and long-term stability, insurance is one of the best-kept secrets in business. &