Rising Star Chris Scott on Navigating Complex E&O Coverage and Advancing a Career in Commercial Insurance
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Chris Scott, vice president at Marsh, and a 2024 Finance Power Broker shares below.
Risk & Insurance: In which commercial lines are your clients struggling to put together adequate coverage?
Chris Scott: Errors & omissions (E&O) can be a challenging line of business due to scope of coverage provided on these policies. E&O policies intend to provide coverage for the provision of or failure to deliver professional services.
The broad nature of coverage, coupled with “professional services” that are unique to each individual insured can create difficulty in placing coverage for certain risks. The class of business and risk profile of an Insured will influence the scope of E&O coverage, with more complex risks experiencing restrictive coverage terms, high premiums or a combination of both.
In the financial institutions industry, banking, fintech and digital asset E&O coverage is often complex and unique due to the influx of technology and implementation of digital commerce within these businesses. The influence of technology used by banks and the “non-traditional” risks of fintech and digital asset companies can create some concern for insurers and, as a result, may have an impact on the E&O coverage.
We work to build E&O solutions that are specific to each of our clients and tailored to the unique risk profiles.
R&I: On the claims side, what’s working well and what’s not?
CS: On the claims side, we have had success developing customized solutions for our clients to address their complex risk profiles. We are regularly challenged by clients to navigate the complex risks arising from evolving technology.
It is integral that we work closely with our clients to creatively address and transfer risks to the insurance programs and ensure there is adequate coverage, so claims are properly accepted and paid. Our relationships with our insuring partners help us to build these solutions for each client with the confidence that claims will be covered.
What is not working well are the challenges arising from a highly litigious environment that has led to an increased number of claims. Regulators, such as the SEC, have been active and aggressive with investigations, fines, penalties, etc., which has resulted in larger amounts of claims. D&O limits are quickly eroded by a staggering increase in defense costs combined with higher securities and derivative settlements.
R&I: Where do you see generative artificial intelligence making a difference in your team’s work?
CS: Generative artificial intelligence has the potential to provide value in my team’s work, but I believe that value proposition is still being explored.
The opportunities to drive efficiency by streamlining workflows is a clear benefit that would increase productivity and allow for more time to be spent on other thought-provoking tasks. Our team frequently works on document review, data collection and analysis, and other repetitive functions which could be augmented with the use of generative artificial intelligence.
Human involvement is still integral with these tasks, but automating those repetitive tasks and accelerating those processes would add tremendous value for our team.
As we continue to learn more vast potential of generative artificial intelligence, the impact on business fundamentals such as client service, revenue generation and cost savings propositions could be tremendous.
R&I: What advice would you give to a younger person that is seeking to break into this industry?
CS: The insurance industry provides great career opportunities for individuals. My advice to a younger person that is seeking to break into this industry would be, whether looking for a job or starting a job, is to find a way to get involved in any way you can to experience as much work as possible.
Always ask questions so you can learn from others and truly understand what you are doing, and more importantly, why you are doing it. This will allow you to interact with many different people and will help you to build a network.
Developing a reliable network and having mentors providing advice and guidance is integral for development throughout your career. &