RIMS 2025 Preview: The Role of Social-Emotional Intelligence in Risk Management

An upcoming RIMS session will detail how the development of interpersonal skills contributes to effective decision making and relationship building, which is critical to success in the insurance industry.
By: | April 15, 2025
Topics: RIMS

When risk and insurance professionals gather in Chicago in early May for RIMS RiskWorld 2025, they’ll hear all about a bevy of emerging and evolving risks from cyber to climate change and the best strategies to mitigate them. But they may not have considered how their own management or communication style impacts their likelihood of success.

Ellen Shew Holland
president/consultant,
Strategic Risk Frameworks, LLC

On Tuesday of the conference, Ellen Shew Holland, President of Strategic Risk Frameworks LLC, and Dana Garnett, Mediator and Conflict Resolution Strategist with The Mindful Strategy LLC, will discuss how social emotional intelligence in conflict resolution impacts risk professionals’ ability to get leadership buy-in and solve complex problems.

“Social-emotional intelligence skills enhance leaders’ and their teams’ ability to effectively communicate across complex organizations, preventing misunderstanding and mistrust that breeds unnecessary conflict and therefore loss of time, money and people key to the organization’s success,” the speakers said. They answered questions jointly, via email. 

Why Interpersonal Skills Matter

A few key trends have heightened the need for the development of interpersonal skills. For one, the workforce now comprises multiple generations that have different social values and perspectives, which can complicate communication. Also, increasing reliance on AI and the internet has increased the need for critical thinking to assess results, which requires more clear communication for thoughtful decision-making. 

Dana Garnet,
mediator and conflict resolution strategist,
The Mindful Strategy LLC

Furthermore, over the years “on-boarding and subject-matter training at corporations has been diminished, reducing opportunities for new hires to learn corporate culture and practice communication and negotiation skills,” the speakers said. 

Workplace conflict also has a significant impact on employee satisfaction and productivity. Studies analyzing the effects of workplace conflict – namely, stress and increased time to resolution – have cost U.S. companies billions in lost productivity. Workers have also reported that they feel “acts of incivility” are on the rise, which contributes to burnout and absenteeism.

The Importance of Stress Management

Garnett and Shew Holland also highlight how the often high-pressure nature of risk decision making necessitates strategies for stress management.

“An aspect of social-emotional intelligence called heart-brain self-regulation helps to de-stress in a heartbeat for greater clarity and increased problem-solving capacity. This leads to more efficient and effective high stakes decision-making with greater composure,” Garnett and Shew Holland said.

On a personal level, improving communication, conflict resolution and stress management skills all contribute to a longer, healthier and happier life, and allow individuals to forge stronger relationships.

“The risk management and insurance industry is relationship-driven at all levels.  In order to succeed and have a competitive advantage you must be able to manage your emotional well-being to manage cognitive decision-making and interact with others.  This is important when working with staff, supervisors, executives and the board, as well as negotiating with brokers and insurers on a variety of topics,” the speakers said.

RiskWorld 2025 attendees can catch this session at 9:30am on May 6. 

Garnett and Shew Holland will detail their strategies to improve social emotional intelligence and the benefits for performance, productivity and personal well-being on Tuesday, May 6 at 9:30 AM. &

Katie Dwyer is a freelance editor and writer based out of Philadelphia. She can be reached at [email protected].

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