Insurance Industry Faces Mental Health Reckoning Amid Rising Workloads

AXIS/Harris Poll finds widespread stress and anxiety affecting 88% of insurance industry workers.
By: | May 14, 2025
stress

Nearly 9 in 10 insurance professionals report widespread stress and anxiety, with rising workloads contributing to a growing mental health crisis in the insurance industry, according to a survey from AXIS Capital.

The survey, conducted by The Harris Poll in mid-April 2025, gathered insights from 405 full-time insurance professionals across the United States (305 participants) and United Kingdom (100 participants).

Insurance professionals are currently facing tremendous change in the risk environment brought on by several factors, according to AXIS: Economic volatility, rising geopolitical tensions, extreme weather events, cyber threats and technology disruption, including artificial intelligence.

These pressures are reflected in the mental health statistics revealed by the research:

  • 88% acknowledge widespread stress and anxiety.
  • 77% sought mental health support for themselves in the past year.
  • Younger employees (82% among 18-34; 81% among 35-44) sought help significantly more than older workers (64% of those 45+).
  • UK professionals report higher stress levels (82%) than U.S. counterparts (60%).
  • Increased workloads correlate directly with rising stress, with 84% of UK employees and 69% of U.S. employees experiencing increased workloads over the past year.

“As we are all experiencing across both our professional and personal lives, we’re living in a period of transcendent change and transformation. The findings from the AXIS/Harris Poll research show that this is taking a toll on insurance and risk management professionals,” said AXIS President & CEO Vince Tizzio.

Industry Falling Behind in Mental Health Support

The survey indicates that despite the clear need, the insurance industry is not adequately addressing mental health challenges:

  • 80% believe insurance trails other industries in prioritizing mental health initiatives.
  • 76% feel mental health issues are not discussed enough within the industry (87% in the UK vs. 72% in the U.S.).
  • While employees report high satisfaction with their work model (88%), work-life balance (75%), and ability to focus (82%), they are significantly less satisfied with employer-provided mental health resources (64%).

The disparity between U.S. and UK professionals is notable. Nearly half (46%) of UK insurance employees say they cannot manage their workplace stress and anxiety with their employer-provided benefits, compared to just 22% of U.S. employees.

According to the survey, the dissatisfaction with mental health resources leads them to be “often underutilized or undervalued” despite the clear need for better support among industry professionals across both markets.

Effective Resources and Path Forward

The survey identified several specific resources that insurance professionals find most helpful in addressing their mental health challenges:

  • Flexible work arrangements (53%).
  • Mental health days (45%).
  • Financial wellness programs (43%).

Tizzio emphasized that “prioritizing mental health is a crucial mandate for business leaders, and it begins with acknowledging and addressing the mental health challenges our teams are experiencing so that we can support and enable a resilient and productive workforce.”

View the full report here. &

The R&I Editorial Team can be reached at [email protected].

More from Risk & Insurance