On-Demand Webinar

Epic Fails in Business Recovery

Five on-demand case studies that demonstrate significant risks and mitigation strategies.
By: | December 13, 2016


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Companies that don’t create an actionable business recovery plan or communicate its importance to stakeholders risk catastrophic consequences. Risk control and property loss experts at CNA detail scenarios drawn from real-life losses and include their advice on how to build true business recovery resilience throughout an organization.

Five Case Studies

Case Study #1 (11 min. video)

Burst Water Pipes: Water damage from a burst pipe wreaks havoc on a business. A concrete action plan would produce a much better outcome.


Case Study #2 (8 min. video)


Fire at a Nearby Location: Losses mount when a business is impacted by a fire at a nearby location.



Case Study #3 (9 min. video)

Law Firm Fire: Leaders of a law firm felt secure having prepared a fire emergency response plan. But their failure to communicate that plan and make it actionable dooms their efforts.

Case Study #4 (8 min. video)

Product Liability: Manufacturers face epic fails if they don’t take adequate measures to understand their component part supply chains.

Case Study #5 (8 min. video)

Snow Removal: Snow removal is not as simple as it may seem. Hiring the wrong snow removal contractor can result in losses much greater than the mere hindrance of a foot of snow.
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kissner-jerry_2016_230Gerald (Jerry) Kissner, Assistant Vice President, Property Large Loss, CNA

Jerry leads CNA’s Large Loss team, responsible for handling the largest exposure commercial property claims for CNA customers.

Over a career span of over 28 years, Jerry has been involved in responding to large property and business income losses and the industry’s most challenging natural catastrophes from Hurricane Andrew to SuperStorm Sandy.  He has presented to a variety of industry associations on the topic of disaster preparedness and recovery.

hein_ron_2016_230Ron Hein, Assistant Vice President, Risk Control, CNA

As an Assistant Vice President for CNA’s Commercial Risk Control division, Ron is responsible for the Property Risk control areas at CNA. This includes commercial lines areas, small business through Monoline property, Equipment Breakdown, Inland Marine and Ocean Marine.

Ron has more than 40 years’ experience in the property risk control field and has developed and delivered a variety of professional training programs for both Risk Control and Underwriting professionals.

dan-reynolds_9-2016_230x300Moderator: Dan Reynolds, Editor-in-Chief, Risk & Insurance

Dan Reynolds is Editor-in-Chief of Risk & Insurance®. In addition to his responsibilities overseeing the industry-leading magazine’s print and online content, he is the author of Risk Scenarios.

Dan is a multiple award-winning editor and writer with 20 years’ experience in journalism. Past positions include work as a reporter covering manufacturing, gaming and sports business for the Pittsburgh Business Times and as a reporter for the Pittsburgh Tribune-Review.

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Dan Reynolds is editor-in-chief of Risk & Insurance. He can be reached at [email protected]

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