Empowering Resilience: Michelle Chia on Tailored Cyber Solutions at AXA XL
The methods criminals use to break down cyber defenses for their own profits keep on evolving and the costs of these illegal activities keep rising. That means that those charged with defending data and companies’ bottom lines must remain ever vigilant.
Such an executive is AXA XL’s Michelle Chia, who was hired by the company in February of 2024 to frame an American cyber strategy. Here’s what she and her team have been up to since then.
“We’ve sharpened our focus on delivering products and services to our clients’ specific needs. Our mantra is: start with the client. To do so, we recently shifted to an operational model that allows us to deliver solutions that matter most to each customer segment: wholesale, SME, mid-market, large accounts, and complex accounts,” Chia said.
“We will innovate products and solutions according to our customer needs. For instance, we just developed a specialized endorsement to provide construction firms with cyber coverage unique to their digital risks. The needs in cyber evolve rapidly, and we will be able to be responsive to those needs more quickly because of our focus on each customer segment.”
Here is what she has to say on how insureds can best partner with their cyber insurance partners to mitigate cyber risk.
“Firstly, training for employees is essential for reducing cyber risk. Organizations are comprised of individuals, and individuals appreciate cyber risk less than traditional risks, like fire, wind, and auto. Practicing cyber hygiene is just as important for operational resilience and safety as fire drills,” she said.
“Secondly, upgrading cyber resilience capabilities as they become available commercially will help organizations avoid, mitigate, and minimize incidents. This means enforcing a healthy patching cadence for all assets including smart phones. It also means adopting cyber resilience technologies as advised by carriers who know which controls strengthen cyber resilience based on claims data.”
As to what she focuses on as a leader, in the throes of trying to stay ahead of a risk that many CEOs view as their chief concern, she had this to say.
“Collaboration and coordination across disciplines and experience levels are required to do this role well,” she said. “I must embrace various perspectives to evaluate the present while ensuring long term resilience because the of pace at which we are adopting digital technology.” &
Michelle Chia has been selected as a 2025 Risk & Insurance® Executive to Watch. To see the other executives selected this year, visit here.