As automation takes over administrative tasks, claims specialists are discovering new opportunities to focus on what technology cannot replicate: empathy, judgment, and meaningful communication with injured workers.

From the complexities of out-of-network physician dispensing to the operational realities of technology rollouts, Enlyte’s Dave Torrence shares how legislative shifts, demographic changes, and payer-provider dynamics are driving the next evolution in workers’ compensation program optimization.

If direct physical therapy improves return to work and lowers claim costs … why isn’t workers’ comp using it more often?

New survey data from 507 industry professionals highlights the challenges of managing claims complexities when visibility into injured workers’ medical information and cost drivers is limited – and where solutions might be found.

As physician shortages reshape workers’ comp care, CorVel’s Karen Thomas explains how nurse practitioners and physician assistants are improving access while maintaining quality, outcomes, and cost control.

CorVel’s executive team offers seven predictions on how AI adoption and proactive care models will transform risk management by 2026.

As insurance professionals age out and AI adoption accelerates, CorVel’s Jason Wheeler stays focused on making injured workers feel cared for, not just processed.

Schaffer says AI won’t replace adjusters, it will enable them to focus on compassion, empathy, and meaningful recovery outcomes.

EVP Scott discusses how AI automation in 2026 will give claims adjusters back time to focus on the human side of workers’ compensation.

Irina Simpson discusses preparing the industry for mental health claims, an aging workforce, and the talent crisis through AI-enabled platforms and aggressive recruitment of digital natives.

CEO Darrell Bruga explains why psychosocial factors account for 50% of delayed RTW outcomes and which strategies are positively impacting workers’ comp results.

At National Comp 2025, Save Mart’s Rosie Partida reveals the strategy that transformed a workers’ comp program—and the safety culture for 12,000 employees.

Three Theo-Award-winning educational organizations came together at National Comp to share their workers’ comp transformation journey.

Delaware’s DFIT team discusses how transforming safety from a compliance checkbox into engaging events like their legendary snowplow rodeo helped achieve up to 70% medical cost savings across municipal workers’ comp programs.

Sharp HealthCare’s Scynthia McNabb Syfrett discusses how integrating behavioral health with workers’ compensation through the biopsychosocial model gets injured employees the mental health support they need—fast.

Workers’ comp pharmacy leaders face a shifting landscape in 2026, where supply disruptions, regulatory pressure, and AI-driven insights will define performance.

Injured workers can drive down workers’ compensation costs rather than inflate them—if they’re properly educated and engaged in their own recovery using proven ERAS principles.

PBM expert Paul King outlines trends in pain management, transparency, and AI shaping workers’ compensation pharmacy at National Comp 2025.

In the workplace, innovation isn’t bound by age. Every generation brings valuable perspectives that help drive a company’s growth. As workforces become more multigenerational, there is a notable presence of workers aged 60 and older. For many seasoned professionals, longer life expectancies, financial realities, and shifting views on retirement fuel their decision to continue or… View Article

In workers’ compensation risk management, fragmented data systems can prevent stakeholders from seeing the complete picture. Industry leaders are turning to integrated analytics to bridge these gaps and deliver better outcomes for injured workers.