When Tiara Nelson stepped into the workers’ compensation leader role at Dauch Corporation, she inherited a program with almost no documentation, no formal training, and no playbook. In under a year, she built one — and the results have been transformative.
By consolidating a fragmented workers’ compensation program and embedding dedicated case management resources, Continental Tire transformed a structurally inefficient system into a model of consistency, accountability, and measurable results — without losing sight of the injured employees at the heart of it.