Marsh Broker Susan Webb Recognized as a 2021 Workers’ Comp Power Broker
Susan Webb, Senior Claims Advocate, Marsh
Retail and food production businesses have a host of unique workers’ compensation concerns — especially since the COVID-19 pandemic began.
Often considered essential businesses, these firms now have the added stress of worrying whether workers will contract the virus on the job.
In order to focus on successfully running their businesses, they need a broker who can help them find the right partnerships and can help develop unique solutions should any concerns arise.
Clients say that Susan Webb is just the woman for the job.
“Susan understands our business extremely well,” one client said. “She manages the professional expertise with a degree of human warmth so that it doesn’t feel like work. It’s really a pleasure to work with Susan.”
A large seafood client with unique workers’ compensation concerns sought Webb’s help when it decided it wanted to transition from one TPA to another.
While it had been with the previous TPA for a number of years, the client wanted to find a partner that would employ a more proactive and creative approach to resolving claims.
Webb analyzed the company’s loss history, found that it had a high number of open claims and long case durations, and helped find a TPA that helped lower its losses significantly this year, despite continued operation during the pandemic.
What is a Power Broker?
A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.
Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.
Who selects the winners?
Power Brokers are selected by risk managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.