Marsh Broker Christine Millward Recognized as a 2023 International Power Broker
Christine Millward, Vice President, Marsh
Ohio-based Vertiv has an international casualty program covering exposures in approximately 40 countries. This coverage is a substantial piece of Vertiv’s overall global insurance program.
“After being assured of a flat rate renew, we were blindsided by the incumbent with an increase of more than 200% only a few weeks prior to expiration,” said Fran Appelbaum, risk management manager, Vertiv.
“Christine led the efforts in quickly obtaining an alternate quotation from a carrier who had expressed interest in our program previously.”
While Vertiv still faced an increase of approximately 75%, there remained the greater challenge of quickly transitioning the program to a new carrier. Millward worked diligently to have invoices generated in “cash before cover” countries to ensure continued coverage.
“During the 30 to 45 days after inception, communication was crucial, and Christine escalated issues with the carrier as needed to ensure prompt resolutions,” Appelbaum said. “Christine’s dedication to service made the situation manageable, and the end result was the development of a solid relationship with our new carrier.”
Millward’s approach to client service is rooted in Marsh’s philosophy of “Belief-Based Engagement,” which centers knowledge, active listening and quality service.
“Her knowledge of our operations worldwide is solid,” Appelbaum said. “She has the expertise to navigate the requirements unique to each country and advise us on the proper course of action related to both compulsory and non-compulsory insurance coverages.”
A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they have delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.
Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.
Who selects the winners?
Power Brokers are selected by risk managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.