2017 Power Broker

Entertainment

Setting the Bar for Brokers

Seth Cohen, ARM, CPCU
Vice President
HUB, Encino, Calif.

No project is too challenging for Seth Cohen and his team to insure, as his clients can attest to.

“One of our clients was producing the ‘Heaven Sent’ jump, in which Luke Aikins jumped out of a plane at 25,000 feet without a parachute or a wing suit. The only thing catching him was a net the size of a football field,” said Marcia Jacobson, president, The Jacobson Group.

“We were not covering Luke, but cameramen who were perched on a ledge on the side of a mountain and sound guys located on the ground. There was concern for their safety, and it was a potential workers’ comp nightmare. Seth, as usual, was able to make the coverage work for our client and the jump went off without a hitch.”

Another client, the producer of a television series, described how Cohen worked through ongoing negotiations with insurers after an injury to an actor caused setbacks in the schedule. Coverage had to be adjusted last-minute, and Cohen figured out the most cost-effective way to make the changes and get all of the necessary coverage in place.

“He’s set the bar for other brokers I work with as well. And those other brokers often don’t meet the expectations that I have because of Seth,” the producer said.
Casey Spira, executive in charge, Irwin Entertainment, said the time and care that Cohen and his team take with each client is not commonly found.

“They’re available 24/7, and that’s not something you can get with everyone,” Spira said.

Minimizing Risk to Enable Growth

John Galanis, ARM
Account Executive
Aon, New York

John Galanis spent time in both the Los Angeles and the New York offices of Aon subsidiary Albert G. Ruben Insurance Services. He’s worked on everything from television and film to magazine publishing and advertising. As a result, he can create solutions best suited to each unique scenario that arises.

Christine Busch, senior risk manager for the Hearst Corp., said, “I have thrown multiple projects at him over the past year and he is always quick to respond, quick to provide quotes, and great with explaining, following up, and getting the job done. We have had odd situations come up that have involved unusual locations, stunts or race cars, and nothing seems to faze John. He listens and then goes out to the market to find creative solutions.”

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“It’s a very last-minute, seat-of-the-pants industry,” said Nancy Perkins, director, insurance risk management at AOL, which started to create more original content in-house in 2016. “John and his team worked with me as our program grew from a small package policy to more of a production program that a larger size company would need.”

Similarly, Danielle Zubriksi, director of business affairs for advertising agency 22Squared, said, “John’s knowledge and willingness to talk me through insurance concerns has been key to our growth. He has been instrumental in helping my agency — a small, independent shop — institute production wrap-up policies that were previously only available to holding company agencies.”

A True Client Advocate

Robert Jellen
Managing Director
HUB, Encino, Calif.

For a recent movie production, HUB’s Robert Jellen recognized that the mere threat of bad weather could halt filming for days at a time, so he arranged for a policy enhancement that covered delays in production due to a threat of damage, even if no physical damage was sustained.

The enhancement proved critical. The movie lost production time due to threat of lightning on 27 days, resulting in a claim in excess of $1 million.

For Steve Burkow, a partner with Ziffren Brittenham LLP, Jellen came through with a life insurance policy that helped to seal an endorsement deal.

“We were working with an advertiser that wanted life insurance for the client, but was concerned about privacy. Bob created a structure under which the client could take over the policy on favorable terms. He does this consistently — advocates for the client to find a solution that works for everyone and either adds value or saves costs.”

Peter Oillataguerre, executive in charge of production for MGM Studios, said Jellen will answer a phone call at any time of day.

“We’ve had more than a few conversations at extremely inappropriate hours and he has always accommodated me,” he said.

“His knowledge of the industry is unparalleled. I’ve been working in this industry for 20 years and have had the pleasure of working with several different brokers, and Bob has more industry knowledge than anyone I’ve come across.”

Keeping Coverage on Pace with Production

Daniel R’bibo, ARM
Area Senior Vice President
Arthur J. Gallagher, Glendale, Calif.

Daniel R’bibo can conjure up innovative solutions in no time flat.

“As a production company, things are always changing. We don’t need him once a year for renewal; we need his services 50 times a year,” said Gretchen Stockdale, COO and general counsel for Pilgrim Media Group. “It’s important for him to really know our business and form relationships in the industry.”

“Daniel knows all the key players and is aware of all the different approaches that we need to take on each project,” said Ellen Schwartz, head of production at Black Label Media.

The insurance needs of each project are highly dependent on the actors involved and the production locations, and schedules are always subject to change.

“He was amazing in helping us come up with creative solutions for obtaining insurance on a movie with an actor who was also committed to another project at the time,” which made his travel and schedule hectic and presented coverage challenges, Schwartz said.

R’bibo sometimes acts as an educator to other brokers. Stockdale described one project in which a co-producing company was receiving inaccurate information from their broker, and R’bibo stepped in to get everyone on the same page and move the project forward.

On another show involving more than two dozen stunts, R’bibo proactively involved the loss control team and created a streamlined process for submitting information on each stunt first to loss control and then to the carrier, which expedited clearance of the stunts and made the carrier more comfortable providing coverage.

Behind the Scenes of the Big Game

Amy Walters, ARM
Senior Vice President
Marsh, San Francisco

Amy Walters knows that insuring a high-profile event like the Super Bowl means planning for every contingency and then some.

John Mitchell, COO at Future Fires and a member of the Super Bowl 50 Host Committee in San Francisco, said, “Amy and her team helped the Host Committee understand the risks involved in producing an event that saw more than a million visitors in 9 days. It was also taking place right around a number of unrelated national and international security incidents that made us want to make sure we were totally prepared.”

Danielle DeLancey, chief of staff for the San Francisco Super Bowl 50 Host Committee, also cited the challenges in creating “Super Bowl City” — a free-to-the-public, open access area in downtown San Francisco created to celebrate the big game.

“Insurers were either declining coverage or offering quotes beyond the budget,” she said. “Amy and her team worked tirelessly over the holiday season with their underwriters across the globe to secure coverage for our events. The result was a successful, safe event.”

A host committee member for a different Super Bowl echoed Mitchell’s and DeLancey’s sentiments. In need of event cancellation insurance, he turned to Walters to get carriers, the bank requiring the insurance, and a state reimbursement program on the same page.

“Amy and her team negotiated unique terms, communicated to underwriters the uniqueness of our event and our funding, and got insurance bound without delaying our loan closing,” he said.

Blazing His Own Trail

Paul Jones
Director
Aon, Sherman Oaks, Calif.

A production company client of Paul Jones was concerned that it would not receive a sizable tax credit it relied on to help fund its budget. Jones and his team with Aon subsidiary Albert G. Ruben Insurance Services set out to build a product that insured 85 percent of the multimillion dollar credit if the state couldn’t pay.

While difficult to bring together — the policy required several carriers to get on board even after a few rejections —the new product removed a lot of guesswork over the final budget and provided much needed peace of mind.

Kevin Drozdowski, vice president, treasury and risk management, AMC Networks, also relies on Jones for more than standard production coverage.

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“In addition to covering our production needs, he also places all of our cyber and events coverage. If I could use him for all of my insurance needs, I would. He’s the best broker I’ve worked with and I’ve worked with all the major brokerage houses.

“On a scale of one to 10, I’d rate his customer service a 15 and his industry knowledge a 20,” said the risk manager of another major production company. “He comes up with out-of-the-box solutions — not the expected standard policy — to handle complex problems.”

Kumi Maemura, director, production, BBC Worldwide Productions, also lauded Jones for his availability and quick responses, as well as his ability to put himself in his clients’ shoes.

“He brings creative ways to make sure we have the coverage we need for the exposure while being conscious of what we want to get on camera.”

Finalists:

Lorrie McNaught
Senior Vice President, Aon/Albert G. Ruben Insurance Services
Sherman Oaks, Calif.

George Walden
Resident Managing Director, Aon/ Albert G. Ruben Insurance Services
New York

More from Risk & Insurance

More from Risk & Insurance

Risk Management

The Profession

After 20 years in the business, Navy Pier’s Director of Risk Management values her relationships in the industry more than ever.
By: | June 1, 2017 • 4 min read

R&I: What was your first job?

Working at Dominick’s Finer Foods bagging groceries. Shortly after I was hired, I was promoted to [cashier] and then to a management position. It taught me great responsibility and it helped me develop the leadership skills I still carry today.

R&I: How did you come to work in risk management?

While working for Hyatt Regency McCormick Place Hotel, one of my responsibilities was to oversee the administration of claims. This led to a business relationship with the director of risk management of the organization who actually owned the property. Ultimately, a position became available in her department and the rest is history.

R&I: What is the risk management community doing right?

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The risk management community is doing a phenomenal job in professional development and creating great opportunities for risk managers to network. The development of relationships in this industry is vitally important and by providing opportunities for risk managers to come together and speak about their experiences and challenges is what enables many of us to be able to do our jobs even more effectively.

R&I: What could the risk management community be doing a better job of?

Attracting, educating and retaining young talent. There is this preconceived notion that the insurance industry and risk management are boring and there could be nothing further from the truth.

R&I: What’s been the biggest change in the risk management and insurance industry since you’ve been in it?

In my 20 years in the industry, the biggest change in risk management and the insurance industry are the various types of risk we look to insure against. Many risks that exist today were not even on our radar 20 years ago.

Gina Kirchner, director of risk management, Navy Pier Inc.

R&I: What insurance carrier do you have the highest opinion of?

FM Global. They have been our property carrier for a great number of years and in my opinion are the best in the business.

R&I: Are you optimistic about the US economy or pessimistic and why?

I am optimistic that policies will be put in place with the new administration that will be good for the economy and business.

R&I: What emerging commercial risk most concerns you?

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The commercial risks that are of most concern to me are cyber risks, business interruption, and any form of a health epidemic on a global scale. We are dealing with new exposures and new risks that we are truly not ready for.

R&I: Who is your mentor and why?

My mother has played a significant role in shaping my ideals and values. She truly instilled a very strong work ethic in me. However, there are many men and women in business who have mentored me and have had a significant impact on me and my career as well.

R&I: What have you accomplished that you are proudest of?

I am most proud of making the decision a couple of years ago to return to school and obtain my [MBA]. It took a lot of prayer, dedication and determination to accomplish this while still working a full time job, being involved in my church, studying abroad and maintaining a household.

R&I: What is your favorite book or movie?

“Heaven Is For Real” by Todd Burpo and Lynn Vincent. I loved the book and the movie.

R&I: What’s the best restaurant you’ve ever eaten at?

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A French restaurant in Paris, France named Les Noces de Jeannette Restaurant à Paris. It was the most amazing food and brings back such great memories.

R&I: What is the most unusual/interesting place you have ever visited?

Israel. My husband and I just returned a few days ago and spent time in Jerusalem, Nazareth, Jericho and Jordan. It was an absolutely amazing experience. We did everything from riding camels to taking boat rides on the Sea of Galilee to attending concerts sitting on the Temple steps. The trip was absolutely life changing.

R&I: What is the riskiest activity you ever engaged in?

Many, many years ago … I went parasailing in the Caribbean. I had a great experience and didn’t think about the risk at the time because I was young, single and free. Looking back, I don’t know that I would make the same decision today.

R&I: What about this work do you find the most fulfilling or rewarding?

I would have to say the relationships and partnerships I have developed with insurance carriers, brokers and other professionals in the industry. To have wonderful working relationships with such a vast array of talented individuals who are so knowledgeable and to have some of those relationships develop into true friendships is very rewarding.

R&I: What do your friends and family think you do?

My friends and family have a general idea that my position involves claims and insurance. However, I don’t think they fully understand the magnitude of my responsibilities and the direct impact it has on my organization, which experiences more than 9 million visitors a year.




Katie Siegel is a staff writer at Risk & Insurance®. She can be reached at [email protected]