R&I: What was your first job?
I was a clerk at my father’s video store. I got to learn firsthand the power of customer service — we had to do it better to differentiate from the big box stores just to survive. I don’t miss calling customers with outstanding videos or informing them that they owed a rewind fee.
R&I: How did you come to work in risk management?
I took an introductory course in risk management taught by Professor Joan Schmit.
I was fortunate to attend an institution that had such a wonderful and dedicated risk management and insurance discipline. Our professors were passionate about the role of insurance whether it was in a social or commercial setting and challenged us to advance it.
R&I: What was the best location for the RIMS conference and why?
San Diego, bar none. The location of the convention center with all of the nearby hotels, downtown and scenery make it pretty hard to beat. Oh and the weather is out of this world.
R&I: What emerging commercial risk most concerns you?
R&I: How do you keep yourself educated about emerging risks like cyber? What are your go-to resources?
I try to talk to our CISO [chief information security officer] every chance I get. He has a wealth of knowledge and experience and has line of sight into the kinds of things we’re seeing every single day. Understanding what keeps him up at night helps me think about our perils and how insurance should respond to it.
R&I: What insurance carrier do you have the highest opinion of?
Beazley. You have to have guts to insure a company like ours. You hear buzz words like trust, commitment and partnership bandied about all the time. Beazley breathes it. I’ve effectively had the same underwriter and claims manager for more than 10 years.
We’ve had our ups and downs, like in any relationship, but we got through them. And in so doing, it made our bond even stronger. In many respects, Beazley is similar to our company. We say what we mean, we take ownership in our work, and we follow through on our promises.
R&I: Is the contingent commission controversy overblown?
Yes it is. I’m not crazy about it, but it’s been around in our industry a long time, and well before Mr. Spitzer made it a big deal. As risk managers, we’ve always tried to be pragmatic about it. If brokers can keep us fully informed of the contingent commission, then we don’t have to second guess whether or not they are looking out for our company’s best interest.
R&I: Who is your mentor and why?
John Bradley, the risk manager of U.S. Bank. Every decision he makes is rooted in the question, “What is best for my company?” He understands insurance and people, and in this business, the latter is critical to success. If he wasn’t so loyal to the Chicago Bears, I’d call him a friend.
R&I: What about this work do you find the most fulfilling or rewarding?
I enjoy the interaction and collaboration among my colleagues, insurance brokers and insurers. We all come from such different backgrounds, yet when we work together to accomplish a single goal, it is incredibly gratifying.
R&I: What do your friends and family think you do?
My parents still think I sell personal lines insurance, which is perfectly fine except when their friends call me about getting a quote for a homeowner’s policy.
My friends think I do what Ben Stiller did in the movie “Along Came Polly” — using the Riskmaster 9000 …
R&I: What’s been the biggest change in the risk management and insurance industry since you’ve been in it?
I’d have to say technology. Our industry was so paper intensive in the past. I remember a time when we faxed insurance applications, insurance certificates, insurance policies, etc.
Now most of the insurance policies are PDFs, searchable and largely sent by email. I’m receiving claims notices by text from my insurer as it’s reported in real time. We’ve come a long way. The challenge now is to make sure we’re taking advantage of the efficiency for good.
R&I: What is your favorite book or movie?
“Tommy Boy” starring Chris Farley and David Spade. I’m not ashamed to admit it either. It’s funny, touching and has tremendous replay value.
R&I: What is your favorite drink?
The Korean name for it is Makgeolli. It’s a rice wine that was popular among farmers and the “working class” back in the day. It’s fermented rice and tastes a little sweet, but it pairs nicely with just about any meat.