Risk All Stars

Risk All Stars Overview

AllStars-250What is a Risk All Star?

Risk & Insurance® strives to identify emerging risks and mitigation strategies, while covering the fascinating people who drive the industry forward. Our goal is to inform and help our readers succeed in their careers as well as to inspire and motivate them.

Risk & Insurance® All Stars embody this credo. They stand out from their peers by overcoming challenges through exceptional problem-solving, creativity, perseverance and/or passion. By presenting their stories, we strive to recognize outstanding accomplishments while also providing our readers with ideas, solutions and motivation to overcome similar challenges.

Who is eligible for the award?

Eligible nominees include any individual with responsibility for managing risk or claims for their employer. For example:

  • Risk Manager
  • Claims Manager
  • Workers’ Comp Professional
  • COO
  • CFO
  • Owner/CEO/President
  • Any other professional responsible for risk management or claims

Who selects the winners?

Risk All Stars are selected by editors at Risk & Insurance® magazine.

What criteria are used to select winners?

Winning applicants are selected based on the compelling nature of their story and accomplishments. The central question is, “Does the applicant’s story inform and/or motivate others?” While a compelling story is most important, winners also will exhibit success in any of the below:

  • Problem-Solving
  • Creativity
  • Perseverance
  • Passion

Nomination process

Applicants can apply directly or be nominated by a colleague, broker, insurer or service provider.

Risk & Insurance® editors review all applicants and narrow the pool down to finalists based on the application. Each finalist is then interviewed by a staff member. A summary of the interview along with an evaluation form is completed by the editor performing the interview.

Important Note Regarding Confidentiality: We are very conscious of the sensitive nature of the information provided. Client references listed on applications and contacted by judges may choose to be on or off the record. This includes the client name, company name and additional identifying information. All other information on the application will be considered on-the-record unless specified otherwise.

Judging process

Once all interviews are complete, the judging team meets to review the interviews and evaluations. Winners are selected.

There is no limit on the number of winners. Each Risk & Insurance® All Star is chosen based on the compelling nature of their story.

Publication

Winners will be announced in the September issue of Risk & Insurance®. The information will also be featured on the Risk & Insurance® website, and via eNewsletter, magazine digital edition and App platforms. A profile highlighting each Risk All Star’s story along with a head-shot is presented by industry category.

Award Boxes

A few weeks after the winners are announced, each Risk & Insurance® All Star receives a copy of the print issue, an award and additional promotional items.

Download the 2018 Logo Usage Agreement and PR Statement.

2019 Application Deadline: July 12, 2019

Winner Announcement Date: September 2019 Issue

AllStarsButton-ApplyNominate-270

4 Companies That Rocked It by Treating Injured Workers as Equals; Not Adversaries

The 2018 Teddy Award winners built their programs around people, not claims, and offer proof that a worker-centric approach is a smarter way to operate.
By: | October 30, 2018 • 3 min read

Across the workers’ compensation industry, the concept of a worker advocacy model has been around for a while, but has only seen notable adoption in recent years.

Even among those not adopting a formal advocacy approach, mindsets are shifting. Formerly claims-centric programs are becoming worker-centric and it’s a win all around: better outcomes; greater productivity; safer, healthier employees and a stronger bottom line.

Advertisement




That’s what you’ll see in this month’s issue of Risk & Insurance® when you read the profiles of the four recipients of the 2018 Theodore Roosevelt Workers’ Compensation and Disability Management Award, sponsored by PMA Companies. These four programs put workers front and center in everything they do.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top,” said Steve Legg, director of risk management for Starbucks.

Starbucks put claims reporting in the hands of its partners, an exemplary act of trust. The coffee company also put itself in workers’ shoes to identify and remove points of friction.

That led to a call center run by Starbucks’ TPA and a dedicated telephonic case management team so that partners can speak to a live person without the frustration of ‘phone tag’ and unanswered questions.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top.” — Steve Legg, director of risk management, Starbucks

Starbucks also implemented direct deposit for lost-time pay, eliminating stressful wait times for injured partners, and allowing them to focus on healing.

For Starbucks, as for all of the 2018 Teddy Award winners, the approach is netting measurable results. With higher partner satisfaction, it has seen a 50 percent decrease in litigation.

Teddy winner Main Line Health (MLH) adopted worker advocacy in a way that goes far beyond claims.

Employees who identify and report safety hazards can take credit for their actions by sending out a formal “Employee Safety Message” to nearly 11,000 mailboxes across the organization.

“The recognition is pretty cool,” said Steve Besack, system director, claims management and workers’ compensation for the health system.

MLH also takes a non-adversarial approach to workers with repeat injuries, seeing them as a resource for identifying areas of improvement.

“When you look at ‘repeat offenders’ in an unconventional way, they’re a great asset to the program, not a liability,” said Mike Miller, manager, workers’ compensation and employee safety for MLH.

Teddy winner Monmouth County, N.J. utilizes high-tech motion capture technology to reduce the chance of placing new hires in jobs that are likely to hurt them.

Monmouth County also adopted numerous wellness initiatives that help workers manage their weight and improve their wellbeing overall.

“You should see the looks on their faces when their cholesterol is down, they’ve lost weight and their blood sugar is better. We’ve had people lose 30 and 40 pounds,” said William McGuane, the county’s manager of benefits and workers’ compensation.

Advertisement




Do these sound like minor program elements? The math says otherwise: Claims severity has plunged from $5.5 million in 2009 to $1.3 million in 2017.

At the University of Pennsylvania, putting workers first means getting out from behind the desk and finding out what each one of them is tasked with, day in, day out — and looking for ways to make each of those tasks safer.

Regular observations across the sprawling campus have resulted in a phenomenal number of process and equipment changes that seem simple on their own, but in combination have created a substantially safer, healthier campus and improved employee morale.

UPenn’s workers’ comp costs, in the seven-digit figures in 2009, have been virtually cut in half.

Risk & Insurance® is proud to honor the work of these four organizations. We hope their stories inspire other organizations to be true partners with the employees they depend on. &

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]