Public Sector Risk

Public Sector Upgrading Cyber Security

States have launched initiatives ranging from cyber academies and public-private partnerships to dashboards, and cyber preparedness and response plans.
By: | October 28, 2016 • 5 min read

Public sector risk managers and experts alike say much more needs to be done about cyber security to translate awareness into concrete actions that protect sensitive data.

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Only one-third (29 percent) of IT managers in state governments provide their governors with monthly reports on cyber security, compared with only 17 percent in 2014, according to a joint report from Deloitte and the National Association of State Chief Information Officers (NASCIO).

That level of communication has not yet extended to state legislatures, according to the study, “State Governments at Risk: Turning Strategy and Awareness into Progress,” which surveyed 96 state business and elected officials.

Nearly one-third of respondents said they “never communicate” with their legislatures, unchanged from 2014 — which is “an important consideration, given the legislature’s role in appropriating funds,” according to the report.

Still, many states are starting to act and make progress in areas visible to governors.

More than half (54 percent) of respondents said they have implemented at least some of the cyber security recommendations by the National Governors Association, compared with only one-third (33 percent) in 2014.

Mark Raymond, chief information officer, State of Connecticut

Mark Raymond, chief information officer, State of Connecticut

Governors in a number of states have launched initiatives ranging from state cyber academies and public-private partnerships to dashboards, and preparedness and response plans.

The 2016 survey results are the first time there is “some significant traction around the issue,” said Mark Raymond, chief information officer for the State of Connecticut and president of the National Association of State Chief Information Officers based in Lexington, Ken.

“It’s not just about the increased risk and threat, but there are states that are making positive progress in articulating a strategy to increase awareness around what they are doing to reduce the risk,” Raymond said.

Public entities need to take a hard look at all of their computer technology — both hardware and software — and question the totality of access and whether each individual’s access is necessary and appropriate, said Marilyn Rivers, risk manager for the city of Saratoga Springs, N.Y.

“Risk managers need to take a trip to their server rooms and examine the security and access,” Rivers said. “Ask about password control and the regular backup of the information that flows throughout their organizations on an hourly and daily basis.

“Ask how your organization protects itself from all the hand-held mobile devices your employees use or the laptops taken home for work projects,” she said.

She said public sector risk managers should have a plan for what would happen if information stops flowing throughout the organization. Do you have a backup separate from the live system? Can your government recreate itself if held hostage?

Rivers also said public sector risk managers should examine access to websites, including which websites are visited by employees and what tracking cookies are involved.

“Every public entity is facing an urgent cyber crisis that is dynamic and in constant change,” Rivers said. “It is vitally important to all of us as we govern collectively to identify our network access and vulnerabilities and invest in technology and people to assist us in managing this global risk frontier.”

Barry Scott, deputy director of finance and risk manager, City of Philadelphia

Barry Scott, deputy director of finance and risk manager, City of Philadelphia

It is also important for public sector risk managers to invest in a comprehensive insurance program that assists in mitigating and managing the cost of the risks their governmental entity faces, she said.

Barry Scott, deputy director of finance and risk manager for the City of Philadelphia, said that it’s critical that his team strives “to ensure that every city department bears the responsibility for managing information correctly.”

“The first layer is trying to make sure that people are smart in how they manage the information we have about residents and businesses in the city, and storing the information in the proper format,” Scott said. “That helps work with the IT layer, so that appropriate security can be placed to protect that information.”

The public sector also faces a somewhat unique set of challenges — in order to add more resources to the organization’s capabilities, the tax base needs to be engaged, he said.

“Our citizens need to be aware that the services they seek, namely, the ease of access to their information that automated systems bring, have some issues in terms of security and protection — and those services have a cost which we as citizens have to bear,” Scott said.

“One of our biggest challenges as a public entity with finite resources is getting the best value in our resources — and in an increasingly digital world, cyber security is a priority.”

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Raymond of NASCIO recommended that IT professionals and risk management departments in the public sector measure where their organizations are on the “cyber risk scale,” what kind of data they have and how they are protecting it.

“You can’t improve the things that are you are not measuring,” Raymond said. “Once you understand the value of that data, you need to determine what controls are needed to be put in place to protect the data.”

Then IT and risk management need to articulate their strategies to the executive management team in a way that enables them to understand both the threat and the efforts around it in a concise manner, he said.

Once executive management clearly understands what can be done about cyber security risks, they can appropriately prioritize resources to reduce exposure.

“States not only have to mitigate for financial risk of data loss or theft from state accounts, but also for the loss of data containing people’s personal information from many sources like birth and death certificates,” Raymond said.

Kristin Judge, director of special projects, National Cyber security Alliance

Kristin Judge, director of special projects, National Cyber security Alliance

“State governments also need to be aware of how cyber attacks can result in lost productivity, lost trust of government, and increased risk of bad decisions — such as a cyber criminals directing the state to let someone out of jail who isn’t supposed to be, or putting someone in jail that’s not supposed to be there.”

Kristin Judge, director of special projects at the National Cyber Security Alliance in Washington, D.C., said her group stresses to public sector risk managers that they must communicate that their entire governmental organization has responsibility for cyber security, and that all workers must be part of the solution.

“We want people to create a culture of cyber security, and just as they have fire drills, they should also have cyber security drills like checking the quality of backups and the process for restoring data, for example,” Judge said.

“It’s also very important to have training, as 90 percent of attacks do not come from sophisticated code meant to break through IT security systems, but rather from employees just clicking on phishing emails — so 90 percent of attacks can be stopped by trained staff.”

Katie Kuehner-Hebert is a freelance writer based in California. She has more than two decades of journalism experience and expertise in financial writing. She can be reached at [email protected]

More from Risk & Insurance

More from Risk & Insurance

Exclusive | Hank Greenberg on China Trade, Starr’s Rapid Growth and 100th, Spitzer, Schneiderman and More

In a robust and frank conversation, the insurance legend provides unique insights into global trade, his past battles and what the future holds for the industry and his company.
By: | October 12, 2018 • 12 min read

In 1960, Maurice “Hank” Greenberg was hired as a vice president of C.V. Starr & Co. At age 35, he had already accomplished a great deal.

He served his country as part of the Allied Forces that stormed the beaches at Normandy and liberated the Nazi death camps. He fought again during the Korean War, earning a Bronze Star. He held a law degree from New York Law School.

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Now he was ready to make his mark on the business world.

Even C.V. Starr himself — who hired Mr. Greenberg and later hand-picked him as the successor to the company he founded in Shanghai in 1919 — could not have imagined what a mark it would be.

Mr. Greenberg began to build AIG as a Starr subsidiary, then in 1969, he took it public. The company would, at its peak, achieve a market cap of some $180 billion and cement its place as the largest insurance and financial services company in history.

This month, Mr. Greenberg travels to China to celebrate the 100th anniversary of C.V. Starr & Co. That visit occurs at a prickly time in U.S.-Sino relations, as the Trump administration levies tariffs on hundreds of billions of dollars in Chinese goods and China retaliates.

In September, Risk & Insurance® sat down with Mr. Greenberg in his Park Avenue office to hear his thoughts on the centennial of C.V. Starr, the dynamics of U.S. trade relationships with China and the future of the U.S. insurance industry as it faces the challenges of technology development and talent recruitment and retention, among many others. What follows is an edited transcript of that discussion.


R&I: One hundred years is quite an impressive milestone for any company. Celebrating the anniversary in China signifies the importance and longevity of that relationship. Can you tell us more about C.V. Starr’s history with China?

Hank Greenberg: We have a long history in China. I first went there in 1975. There was little there, but I had business throughout Asia, and I stopped there all the time. I’d stop there a couple of times a year and build relationships.

When I first started visiting China, there was only one state-owned insurance company there, PICC (the People’s Insurance Company of China); it was tiny at the time. We helped them to grow.

I also received the first foreign life insurance license in China, for AIA (The American International Assurance Co.). To date, there has been no other foreign life insurance company in China. It took me 20 years of hard work to get that license.

We also introduced an agency system in China. They had none. Their life company employees would get a salary whether they sold something or not. With the agency system of course you get paid a commission if you sell something. Once that agency system was installed, it went on to create more than a million jobs.

R&I: So Starr’s success has meant success for the Chinese insurance industry as well.

Hank Greenberg: That’s partly why we’re going to be celebrating that anniversary there next month. That celebration will occur alongside that of IBLAC (International Business Leaders’ Advisory Council), an international business advisory group that was put together when Zhu Rongji was the mayor of Shanghai [Zhu is since retired from public life]. He asked me to start that to attract foreign companies to invest in Shanghai.

“It turns out that it is harder [for China] to change, because they have one leader. My guess is that we’ll work it out sooner or later. Trump and Xi have to meet. That will result in some agreement that will get to them and they will have to finish the rest of the negotiations. I believe that will happen.” — Maurice “Hank” Greenberg, chairman and CEO, C.V. Starr & Co. Inc.

Shanghai and China in general were just coming out of the doldrums then; there was a lack of foreign investment. Zhu asked me to chair IBLAC and to help get it started, which I did. I served as chairman of that group for a couple of terms. I am still a part of that board, and it will be celebrating its 30th anniversary along with our 100th anniversary.

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We have a good relationship with China, and we’re candid as you can tell from the op-ed I published in the Wall Street Journal. I’m told that my op-ed was received quite well in China, by both Chinese companies and foreign companies doing business there.

On August 29, Mr. Greenberg published an opinion piece in the WSJ reminding Chinese leaders of the productive history of U.S.-Sino relations and suggesting that Chinese leaders take pragmatic steps to ease trade tensions with the U.S.

R&I: What’s your outlook on current trade relations between the U.S. and China?

Hank Greenberg: As to the current environment, when you are in negotiations, every leader negotiates differently.

President Trump is negotiating based on his well-known approach. What’s different now is that President Xi (Jinping, General Secretary of the Communist Party of China) made himself the emperor. All the past presidents in China before the revolution had two terms. He’s there for life, which makes things much more difficult.

R&I: Sure does. You’ve got a one- or two-term president talking to somebody who can wait it out. It’s definitely unique.

Hank Greenberg: So, clearly a lot of change is going on in China. Some of it is good. But as I said in the op-ed, China needs to be treated like the second largest economy in the world, which it is. And it will be the number one economy in the world in not too many years. That means that you can’t use the same terms of trade that you did 25 or 30 years ago.

They want to have access to our market and other markets. Fine, but you have to have reciprocity, and they have not been very good at that.

R&I: What stands in the way of that happening?

Hank Greenberg: I think there are several substantial challenges. One, their structure makes it very difficult. They have a senior official, a regulator, who runs a division within the government for insurance. He keeps that job as long as he does what leadership wants him to do. He may not be sure what they want him to do.

For example, the president made a speech many months ago saying they are going to open up banking, insurance and a couple of additional sectors to foreign investment; nothing happened.

The reason was that the head of that division got changed. A new administrator came in who was not sure what the president wanted so he did nothing. Time went on and the international community said, “Wait a minute, you promised that you were going to do that and you didn’t do that.”

So the structure is such that it is very difficult. China can’t react as fast as it should. That will change, but it is going to take time.

R&I: That’s interesting, because during the financial crisis in 2008 there was talk that China, given their more centralized authority, could react more quickly, not less quickly.

Hank Greenberg: It turns out that it is harder to change, because they have one leader. My guess is that we’ll work it out sooner or later. Trump and Xi have to meet. That will result in some agreement that will get to them and they will have to finish the rest of the negotiations. I believe that will happen.

R&I: Obviously, you have a very unique perspective and experience in China. For American companies coming to China, what are some of the current challenges?

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Hank Greenberg: Well, they very much want to do business in China. That’s due to the sheer size of the country, at 1.4 billion people. It’s a very big market and not just for insurance companies. It’s a whole range of companies that would like to have access to China as easily as Chinese companies have access to the United States. As I said previously, that has to be resolved.

It’s not going to be easy, because China has a history of not being treated well by other countries. The U.S. has been pretty good in that way. We haven’t taken advantage of China.

R&I: Your op-ed was very enlightening on that topic.

Hank Greenberg: President Xi wants to rebuild the “middle kingdom,” to what China was, a great country. Part of that was his takeover of the South China Sea rock islands during the Obama Administration; we did nothing. It’s a little late now to try and do something. They promised they would never militarize those islands. Then they did. That’s a real problem in Southern Asia. The other countries in that region are not happy about that.

R&I: One thing that has differentiated your company is that it is not a public company, and it is not a mutual company. We think you’re the only large insurance company with that structure at that scale. What advantages does that give you?

Hank Greenberg: Two things. First of all, we’re more than an insurance company. We have the traditional investment unit with the insurance company. Then we have a separate investment unit that we started, which is very successful. So we have a source of income that is diverse. We don’t have to underwrite business that is going to lose a lot of money. Not knowingly anyway.

R&I: And that’s because you are a private company?

Hank Greenberg: Yes. We attract a different type of person in a private company.

R&I: Do you think that enables you to react more quickly?

Hank Greenberg: Absolutely. When we left AIG there were three of us. Myself, Howie Smith and Ed Matthews. Howie used to run the internal financials and Ed Matthews was the investment guy coming out of Morgan Stanley when I was putting AIG together. We started with three people and now we have 3,500 and growing.

“I think technology can play a role in reducing operating expenses. In the last 70 years, you have seen the expense ratio of the industry rise, and I’m not sure the industry can afford a 35 percent expense ratio. But while technology can help, some additional fundamental changes will also be required.” — Maurice “Hank” Greenberg, chairman and CEO, C.V. Starr & Co. Inc.

R&I:  You being forced to leave AIG in 2005 really was an injustice, by the way. AIG wouldn’t have been in the position it was in 2008 if you had still been there.

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Hank Greenberg: Absolutely not. We had all the right things in place. We met with the financial services division once a day every day to make sure they stuck to what they were supposed to do. Even Hank Paulson, the Secretary of Treasury, sat on the stand during my trial and said that if I’d been at the company, it would not have imploded the way it did.

R&I: And that fateful decision the AIG board made really affected the course of the country.

Hank Greenberg: So many people lost all of their net worth. The new management was taking on billions of dollars’ worth of risk with no collateral. They had decimated the internal risk management controls. And the government takeover of the company when the financial crisis blew up was grossly unfair.

From the time it went public, AIG’s value had increased from $300 million to $180 billion. Thanks to Eliot Spitzer, it’s now worth a fraction of that. His was a gross misuse of the Martin Act. It gives the Attorney General the power to investigate without probable cause and bring fraud charges without having to prove intent. Only in New York does the law grant the AG that much power.

R&I: It’s especially frustrating when you consider the quality of his own character, and the scandal he was involved in.

In early 2008, Spitzer was caught on a federal wiretap arranging a meeting with a prostitute at a Washington Hotel and resigned shortly thereafter.

Hank Greenberg: Yes. And it’s been successive. Look at Eric Schneiderman. He resigned earlier this year when it came out that he had abused several women. And this was after he came out so strongly against other men accused of the same thing. To me it demonstrates hypocrisy and abuse of power.

Schneiderman followed in Spitzer’s footsteps in leveraging the Martin Act against numerous corporations to generate multi-billion dollar settlements.

R&I: Starr, however, continues to thrive. You said you’re at 3,500 people and still growing. As you continue to expand, how do you deal with the challenge of attracting talent?

Hank Greenberg: We did something last week.

On September 16th, St. John’s University announced the largest gift in its 148-year history. The Starr Foundation donated $15 million to the school, establishing the Maurice R. Greenberg Leadership Initiative at St. John’s School of Risk Management, Insurance and Actuarial Science.

Hank Greenberg: We have recruited from St. John’s for many, many years. These are young people who want to be in the insurance industry. They don’t get into it by accident. They study to become proficient in this and we have recruited some very qualified individuals from that school. But we also recruit from many other universities. On the investment side, outside of the insurance industry, we also recruit from Wall Street.

R&I: We’re very interested in how you and other leaders in this industry view technology and how they’re going to use it.

Hank Greenberg: I think technology can play a role in reducing operating expenses. In the last 70 years, you have seen the expense ratio of the industry rise, and I’m not sure the industry can afford a 35 percent expense ratio. But while technology can help, some additional fundamental changes will also be required.

R&I: So as the pre-eminent leader of the insurance industry, what do you see in terms of where insurance is now and where it’s going?

Hank Greenberg: The country and the world will always need insurance. That doesn’t mean that what we have today is what we’re going to have 25 years from now.

How quickly the change comes and how far it will go will depend on individual companies and individual countries. Some will be more brave than others. But change will take place, there is no doubt about it.

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More will go on in space, there is no question about that. We’re involved in it right now as an insurance company, and it will get broader.

One of the things you have to worry about is it’s now a nuclear world. It’s a more dangerous world. And again, we have to find some way to deal with that.

So, change is inevitable. You need people who can deal with change.

R&I:  Is there anything else, Mr. Greenberg, you want to comment on?

Hank Greenberg: I think I’ve covered it. &

The R&I Editorial Team can be reached at [email protected]