In Conversation: HOMELINK’s Kim Radcliffe on Evidence-Based Medicine and Continuity of Care for Injured Workers

Her training as a physical therapist, she said, is what gave her the perspective to seek and support best practices in workers’ compensation.
By: | November 13, 2023

At National Comp 2023 in Las Vegas, Dan Reynolds, the editor-in-chief of Risk & Insurance, got the chance to speak with Kim Radcliffe, senior vice president of clinical strategy with HOMELINK.

The company provides a range of services to injured workers and their families, including diagnostics, in-home care, physical therapy and any needed durable medical equipment. Radcliffe said the company strives to connect injured workers to those services on one easy-to-access platform.

“We really focus on what the worker needs across the continuity of care,” Radcliffe said.

She added that delivering appropriate services at the right time is a discipline many payers and employers should be paying better attention to.

“Unfortunately, in the United States, we spend a lot of money on unnecessary care,” she said. Adding to the liability is that spending more money doesn’t necessarily result in better outcomes.

At HOMELINK, Radcliffe said, she employs advanced clinical oversight to establish and support peer-to-peer communication on each case to make sure the injured worker is getting relevant, efficient treatment. She said price transparency on the part of providers is also an important part of that service.

“The good thing about workers’ comp is that there are pretty well-established fee schedules,” she said. &

The R&I Editorial Team can be reached at [email protected].

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