Hiscox Names Leigh Hellrung as Chief Operating Officer in the U.S.

Hiscox has announced the appointment of Leigh Hellrung as Chief Operating Officer in the U.S. Hellrung will report directly to Kevin Kerridge, CEO of Hiscox USA.

“Leigh has earned a well-deserved reputation as an inclusive, transformational leader, with a glittering track record of creating best-in-class customer experiences,” said Kerridge. “I have no doubt that Leigh will be a driving force through our next phase of growth in the U.S. business.”

Hellrung brings over 20 years of industry experience to the role, having held leadership positions in customer experience, service delivery, and strategic operations at Farmers Insurance and Zurich Financial Services. In her new role, she will oversee all aspects of U.S. operations, including service delivery, strategy, transformation, data, and process excellence.

Prior to Hiscox, Hellrung managed 500 employees and was responsible for customer and agent service experiences. She also led technology transformations in billing, payment, and customer experience domains. &