Attune Broker Lael Chappell Recognized as a 2021 At Large Power Broker
Lael Chappell, Director, Insurance Distribution, Attune
Lael Chappell has almost single-handedly put the African American Insurance Association’s New York Tri-State Chapter on the map.
After being elected president, he came in and turned it around, giving it a national platform where previously it had been underrepresented, and he has helped start other chapters.
Dwight Williams, client executive, financial institutions at Gallagher, who worked alongside Chappell on the board, said: “Previously, it didn’t have the feel of a New York Chapter, given the level of professionals in its ranks. But Lael took it and catapulted it to national stardom and made it the template for others to follow.”
Since joining Attune in 2019, Chappell has been focused on building relationships within the retail and wholesale sector nationwide and took the lead on developing its distribution strategy. Maintaining a cool head at all times, he prides himself on always being available to answer client questions and resolve problems as quickly and efficiently as possible, as well as his attention to detail and ability to foresee potential issues, building relationships based on respect and trust.
Williams, who has known Chappell since he was at Zurich 10 years ago and worked with him as a broker at Willis, added: “Lael does an exemplary job of everything he turns his hand to. But his key qualities are his empathy and ability to put himself in the client’s shoes, as well as his persuasive leadership, technical and research skills, not to mention his dedication to the overall customer experience.”
What is a Power Broker?
A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.
Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.
Who selects the winners?
Power Brokers are selected by risk managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.