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Taylor Smith is the founder and president of Suite 200 Solutions, an advisory firm that serves claim executives, defense attorneys, technology providers, and private equity. Steve Ellis is the Vice President of the liability practice at Sedgwick.
While technology increasingly automates routine claims evaluation, the future of the profession relies on leadership actively upskilling existing teams in uniquely human, higher-order capabilities like AI literacy, negotiation science, data interpretation, and emotional influence.
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