White Paper

Active Patient Management: How It Can Drive Better Outcomes and Reduce Costs

Actively monitoring and coordinating care is essential to success in workers’ compensation.

White Paper Summary

Coordinating workers’ compensation care is a complex issue. In every claim, there are multiple stakeholders: injured workers, employers, health care providers, case managers and claims adjusters, to name a few.

Without mindful consideration of the injured worker’s circumstances and details, patient care can quickly become derailed. Injured workers could miss medical appointments or receive incomplete, ineffective services, prolonging the length of a claim. And when someone is out of work for a long period of time, it becomes less likely that they will return. Employees who miss six months of work due to an injury or illness have only a 50% chance of ever returning, studies have shown.

To help enhance return-to-work metrics and improve outcomes, workers’ compensation stakeholders should actively manage patients.

“It is a pretty robust way to look at claims,” said Michelle Despres, vice president of product, physical therapy at One Call. “We’re all in partnership to make sure injured worker care continues to move forward.”

To learn more about One Call, please visit their website.

One Call is the nation’s leading provider of specialized solutions to the workers’ compensation industry. One Call’s solutions enable faster, more efficient and more cost-effective claims resolution with a focus on injured workers’ needs across the continuum of care.

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