White Paper

A True Insurtech Story: How Arch’s Accident and Health Business Unit Is Using Technology to Streamline the Quote-Bind-Issue Process

Arch Insurance is leveraging its experience in the technology-focused travel insurance industry to digitize its growing accident and health business.
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White Paper Summary

When Arch launched its RoamRight® Travel Insurance platform in 2012, a key focus was to streamline the digital experience, making it easy for clients and travel advisors to research, compare and purchase travel insurance. Since launching, RoamRight has developed many innovative technology tools that improve the customer experience and enable its agents to grow their sales and deliver best-in-class service to their clients.

In the years since its inception, the RoamRight brand has grown substantially, and the digital experience has much to do with the brand’s success. Now, Arch Insurance is looking to replicate the success RoamRight has had in the travel insurance space with its accident and health business. The company’s new Arch APEX platform makes the process of quoting and binding accident and health policies easy for brokers and agents so they can rapidly and efficiently grow their businesses.

“The purchase process for these accident and health products needs to be simple,” says Jim Villa, SVP of Accident & Health. “Creating a streamlined digital experience was paramount to our success. The Arch RoamRight business has all the right pieces: ecommerce, broker portal, digital fulfillment — you name it. It’s a great base of technology on which to build.”

To learn more about Arch Insurance, visit their website at https://insurance.archgroup.com/

Arch Insurance North America provides a wide range of property, casualty and specialty insurance for corporations, professional firms and financial institutions.