5 People on the Move

One Call brings on a new chief operating office, an aviation broker retires from Aon and more in this edition of People on the Move.
By: | March 12, 2024

One Call Welcomes Chief Operating Officer Matt Jenkins

Matt Jenkins, chief operating officer, One Call

Matt Jenkins is the latest addition to One Call’s C-suite. The experienced business executive will be joining the company as chief operating officer.

He comes to the firm from Oportun, a consumer-focused direct-lending organization, where he was also a COO. Prior to that, he spent 17 years at Citi in various positions, including most recently as managing director of global consumer operations. He played a critical role in growing the business’s global operations through automation, digitization and optimization of the service delivery footprint. 

At One Call, Jenkins will be responsible for the firm’s operations and information technology departments with the goal of helping the company to leverage technology and increase its customer service.

“Leading customer service models combine two key elements: exceptional, caring service representatives and technology that seamlessly makes the customer journey as efficient and effective as possible,” One Call CEO Jay Krueger said in a press release. 

“Over the last few years, we have invested in both our people and our technology — knowing that these investments will ultimately improve service levels for clients and injured workers alike. Appointing Matt — and the plethora of expertise he brings to the table — is a next key step in ensuring the processes and systems we’ve established will be leveraged in ways that add value for years to come.”  

Goldberg Segalla Announces the Appointment of Two Insurance-Focused Attorneys

Jennifer B. Pan, attorney, Goldberg Segalla

Andrew J. Simmers, attorney, Goldberg Segalla

Attorneys Andrew J. Simmers and Jennifer B. Pan are coming to Goldberg Segalla. Pan will work with the group’s Manhattan office and Simmers will be in the global insurance services practice group in Philadelphia. 

Pan has over 15 years of workers’ comp law experience. Her litigation experience includes direct and cross-examination of medical doctors, lay witnesses and claimants, and conducting oral and written summations before judges. 

Early in her career, she worked as a plaintiff’s attorney representing claimants, so she brings a deep understanding of the system to the firm. 

Simmers has worked on a variety of third- and first-party coverage disputes in state and federal courts throughout Pennsylvania and New Jersey. He has particular expertise in the general liability, construction defects and property damage spaces.  

Mike Smith Retires from Aon 

After an illustrious 35-year career in aviation broking, Mike Smith has announced his retirement from Aon. He will step down at the end of the month. 

“Mike has made significant contributions to building our UK aviation team, and we want to thank him for his dedication to clients and colleagues throughout his career,” Lee Meyrick, global industry specialty leader for transportation and logistics and CEO of global marine for commercial risk at Aon, said in a press release. 

“Our global aviation team continues to deliver differentiated capabilities, expertise and insights, including specialty broking for the aviation industry, to help our transportation and logistics clients make better decisions to protect and grow their businesses.”

Tracy Toro, Aon’s global leader for aviation, and Alex Gibson, Aon’s UK leader for transportation and logistics, are working closely with Smith to guarantee a smooth transition for the firm’s aviation clients. 

Susan Gonzales Hired as Houston Energy Hub and Office Leader at Marsh 

Susan Gonzales, Houston Energy Hub, Office Leader, Marsh

Susan Gonzales, Houston Energy Hub, Office Leader, Marsh

Susan Gonzales is joining Marsh as the firm’s Houston energy hub and office leader, the brokerage and risk management firm announced in February. She comes to the firm from AIG, where she was U.S. head of energy casualty, and brings over 10 years of experience working in insurance for energy accounts.

“Houston is a vibrant city that, while known as the ‘energy capital of the world,’ is home to many diverse industries. I’m excited to start the next chapter of my career at Marsh and collaborate with the talented Houston team as we collectively seek to add value and exceed clients’ expectations,” Gonzales said in a press release announcing the appointment. 

In her new role, she’ll lead a team of more than 70 energy specialists in Houston who advise insureds and create insurance solutions. She will also play a key role in expanding the company’s capabilities in Houston. She will report to Rupert Mackenzie, head of energy and power, Marsh Specialty, Americas.

“Susan is an outstanding, client-centric leader with exceptional ability to develop talent. Under her leadership, we are well positioned to grow our presence in Houston and help clients build the confidence they need to thrive in today’s challenging risk environment,” Mackenzie said in a press release.  

The R&I Editorial Team can be reached at [email protected].

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