Column: Roger's Soapbox

Pardon, No Disruption

By: | February 20, 2018 • 3 min read
Roger Crombie is a United Kingdom-based columnist for Risk & Insurance®. He can be reached at [email protected]

The Internet doubles as the Great Disruptor. Businesses and practices that have plugged along, getting the job done in any number of fields, will soon be memories overtaken by the frantic rush to embrace the shiny new future.


CDs have been outmoded by downloads. Passports, we are told, will be replaced by data held on mobile phones. Robots will henceforth provide the appalling customer service we’re used to from humans.

Not every development is necessarily beneficial. In the rush to find electronic ways to do things, important matters are being overlooked. Privacy, for example.

You want a fair and considered legal system with due process and ‘innocent until proven guilty’ as basic tenets? Sorry. No longer available, thanks to the Digital Inquisition.

How about trustworthy media with editorial standards? Laughably old-fashioned. The mantra now is online or be damned. The truth has set itself free.

You want a bank account? In the UK, an early adopter, banks are closing branches nationwide, leaving many without banking facilities other than online. No computer? Too bad.

Insurance considers itself especially threatened as robots replace humans in the front office, having already taken charge of systems and claims denials at the back end.

Not every development is necessarily beneficial. In the rush to find electronic ways to do things, important matters are being overlooked. Privacy, for example.

All may not be lost. Take motor insurance. Tech companies are testing driverless vehicles, and not too many people have died as a result. One might conclude conclude that, in the near future, no vehicle will be driven by humans, nor will an automobile ever malfunction. Thus motor insurance must go the way of hunting and gathering insurance.

It won’t.

Think for a second. Divest your mind of the hype. To allow driverless vehicles to function properly, sensors must be installed on every road, bridge, overpass, underpass, tree, building, traffic light, pedestrian and other man-made or natural structure.

Cities encircled by a ring road, such as London (the M25) or Paris (the Peripherique), might eventually be wired in this way. In rural conditions, however, there are no buildings or fixtures on which to install the necessary equipment.


Some Scandinavian countries are doing away with cash, with Sweden leading the way. My bank manager hasn’t carried cash for years, he tells me, not even other people’s. The cash and specie insurance crowd must be doomed, no?


If the currency of currency ends, only those permitted to have bank accounts will survive. Since a chunk of every country’s population would not qualify for a bank account, the end of cash, and cash insurance, would be a death sentence for significant numbers of people. It’s not going to happen.

The ‘gun murder insurance’ that Lloyd’s sells via the National Rifle Association won’t be obsolete any time soon. The U.S. has more guns than people. They’ll insist on shooting something, even if it’s only robots or family members.

Much as we might wish for technology to replace everything, just for laughs, old habits die hard, as do sensible ones. Not everything can be replaced by an algorithm — and thank God for that. &

More from Risk & Insurance

More from Risk & Insurance

Risk Management

The Profession

The risk manager for Boyd Gaming Corp. says curiosity keeps him engaged, and continual education will be the key to managing emerging risks.
By: | May 1, 2018 • 4 min read

R&I: What was your first job?

I was trained as an accountant, worked in public accounting and became a CPA. Being comfortable with numbers is helpful in my current role, and obviously, the language of business is financial statements, so it helps.

R&I: How did you come to work in risk management?

Working in finance in the corporate environment included the review of budgets and the analysis of business expenses. I quickly found the area of benefits and insurance — and how “accepting risk” impacted those expenses — to be fascinating. I asked a lot of questions. Be careful what you ask for — I soon found myself responsible for those insurance areas and haven’t looked back!

R&I: What is the risk management community doing right?


I have found the risk management community to be a close-knit group, whether that’s industry professionals, risk managers with other companies or support organizations like RIMS and other regional groups. The expertise of the carriers and specialty vendors to develop new products and programs, along with the appropriate education, will continue to be of key importance to companies going forward.

R&I: What’s been the biggest change in the risk management and insurance industry since you’ve been in it?

As I’m sure many in the insurance field would agree, Hurricanes Katrina and Rita in 2005 changed our world and our industry. It was a particularly intense time and certainly a baptism by fire for people like me who were relatively new to the industry. This event clearly accelerated the switch to the acceptance of more risk, which impacted mitigation strategies and programs.

Bob Berglund, vice president, benefits and insurance, Boyd Gaming Corp.

R&I: What emerging commercial risk most concerns you?

The fast-paced threat that cyber security represents today. Our company, like so many companies, is reliant upon computers, software and IT expertise in our everyday existence. This new risk has forged an even stronger relationship between risk management and our IT department as we work together to address this growing threat.

Additionally, the shooting event in Las Vegas in 2017 will have an enduring impact on firms that host large gatherings and arena-style events all over the world, and our company is no exception.

R&I: What insurance carrier do you have the highest opinion of?


With the various types of insurance programs we employ, I have been fortunate to work with most of the large national and international carriers — all of whom employ talented people with a vast array of resources.

R&I:  How much business do you do direct versus going through a broker?

We use brokers for many of our professional coverages, such as property, casualty, D&O and cyber. We are self-insured under our health plans, with close to 25,000 members. We tend to manage those programs internally and utilize direct relationships with carriers and specialty vendors to tailor a plan that works best for team members.

R&I: Who is your mentor and why?

I have been fortunate to have worked alongside some smart and insightful people during my career. A key piece of advice, said in many different ways, has served me well. Simply stated: “Seek to understand before being understood.”

What this has meant to me is try everything you can to learn about something, new or old. After you have gained this knowledge, you can begin to access and maybe suggest changes or adjustments. Being curious has always been a personal enjoyment for me in business, and I have found people are more than willing to lend a hand, offer information and advice — you just need to ask. Building those alliances and foundations of knowledge on a subject matter makes tackling the future more exciting and fruitful.

R&I: What have you accomplished that you are proudest of?

Our benefit health plan is much more than handing out an insurance card at the beginning of the year. We encourage our team members and their families to learn about their personal health, get engaged in a variety of health and wellness programs and try to live life in the healthiest possible way. The result of that is literally hundreds of testimonials from our members every year on how they have lost weight, changed their lifestyle and gotten off medications. It is extremely rewarding and is a testament to [our] close-knit corporate culture.

R&I: What’s the best restaurant you’ve ever eaten at?


Some will remember the volcano eruption in Iceland in spring of 2010. I was just finishing a week of meetings in London with Lloyd’s syndicates related to our property insurance placement when the airspace in England and most of northern Europe was shut down — no airplanes in or out! Flights were ultimately canceled for the following five days. Therefore, with a few other stranded visitors like myself, we experimented and tried out new restaurants every day until we could leave. It was a very interesting time!

R&I: What is the riskiest activity you ever engaged in?

I am originally from Canada, and I played ice hockey from the time I was four years old up until quite recently. Too many surgeries sadly forced my recent retirement.

R&I: What do your friends and family think you do?

That’s a funny one … I am a CPA working in the casino industry, doing insurance and risk management, so neighbors and acquaintances think I either do tax returns or they think I’m a blackjack dealer at the casino!

Katie Dwyer is an associate editor at Risk & Insurance®. She can be reached at [email protected]