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NWCDC Chairman's Message

NWCDC Presentation ‘Wish List’ Released

Update: The deadline to submit speaker proposals for the 2018 National Workers’ Compensation and Disability Conference & Expo has been extended to March 9th.
By: | February 12, 2018 • 6 min read
Topics: NWCDC | Workers' Comp

With the deadline approaching for submitting proposals to speak at the National Workers’ Compensation and Disability Conference & Expo, the event’s speaker selection team wants to share a list of topics it is eager to see presented. The extended deadline is March 9, 2018.

NWCDC 2018 will take place Dec. 5 – 7 at Mandalay Bay in Las Vegas.

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In general, the two most important practices for getting selected to present at NWCDC call for including an employer who has implemented the solutions to be discussed, and has obtained outcomes they can share with the audience.

Keep in mind, NWCDC prefers practical solutions that others can implement. Theoretical and future-looking discussions may be appropriate in some cases, though, such as for the conference’s Technology Track.

Another practice that can boost the potential for getting selected to present during the event is to submit multiple RFPs. One organization submitted 16 last year. This helps by increasing the likelihood the selection group will find a topic that both stands out from other potential presentation ideas, and also fills a specific need the selection group has identified.

The conference also wants technical topics for addressing claims medical management and litigation management.

Below is a list of presentation topics the selection committee and NWCDC board members would like to see addressed at NWCDC in 2018. But keep in mind that other topic proposals are also welcome and no less valuable.

  • How do you move to quality care based on provider outcomes and value-based care? We don’t just want to know about contracting with a network of rated doctors. We want the nuts and bolts of how you actually put a program into place. How do you go about it? How do you move from a fee-for-service model to a value-based structure? Are there different forms of provider reimbursement that are preferred?
  • Addressing cyber risks when transferring employee data between vendors.
  • What are employers, TPAs and insurers doing to stop future drug addiction at the point of sale and with clinical programs. PBMs mostly fill scripts then eventually send up red flags and chase the problem after their warning signs are triggered. They essentially do retro reviews. There are, however, some pioneers doing work up front, such as patient education, before the script is filled. Those are the types of programs NWCDC wants to hear about.
  • How to avoid delays in medical treatment so the injured worker isn’t waiting to receive care.
  • The use of mobile service apps for physical therapy, telehealth and mobile health. This session could really benefit from combining service providers with an employer.
  • Managing the tail. Strategies for managing long-tail claims. What are biggest challenges and how do you overcome them? This is different from settling or closing old-dog claims. This is more about how do you manage them when you are not eliminating them, like you might try with old-dog claims. How do you manage future medical, etc?
  • Realistic emerging technology in medical treatment. This session might focus on a range of technology rather than single products as NWCDC frowns on product pitches.
  • What models of risk transfer, risk sharing and risk financing will arise? What are their differences, who is implementing them and what is getting traction? Consider organizations such as Teambrella, the bitcoin enabled peer-to-peer insurance, Lemonade and Dynamis.
  • Apps for allowing early or self-reporting and follow up with doctors. How might these lend themselves to the injured-worker advocacy approach and employee engagement?
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    How do evidence-based medicine and pharmacy formularies in different jurisdictions potentially impact claims and medical management?How might understanding these differences help employers and other claims payers operationalize programs? How do employers take advantage? There is a lot of opportunity to improve employer programs if claims payers can take advantage of states implementing evidence-based care and formularies.

  • The future of work and workers’ comp and how will robotics and artificial intelligence impact the workplace and insurance arrangements. Most of today’s discussion on this topic focuses on current robotics use. But what will it look like in the future? This session can be both practical (such as employer and insurer or broker speaking on how this is impacting insurance and claims currently) and theoretical (as in what will the future look like).
  • Improving claims outcomes through settlement practices. This could be a good technical claims topic.
  • Cost-conscious improvements in your workers’ compensation program, or how to get better at claims management without spending a lot of money.
  • Buying quality services. How to evaluate vendor quality and performance.
  • Opioid litigation risks and what to do to ovoid the exposure. This would focus on claims payers mitigating the risk of getting sued for their role in opioid prescribing.
  • Topics on employee health and safety, such as how to use predictive analytics for developing pre-loss strategies and tying those pre-loss strategies to post-loss information gleaned from predictive modeling. How organizations use preventative programs like physical therapy and safety walkarounds to prevent injuries.
  • Leading indicators.Improving safety and claims management now relies mostly on evaluating lagging indicators. But increasingly, employers want to know what leading indicators will tell them they are being effective. What do they measure to tell them they are doing things right and won’t have certain future problems? How do you identify potential leading indicators and how do you measure them?
  • There’s been a pretty big shift in the minds of workers’ compensation professionals — away from a heavy emphasis on cost reduction and toward an increased focus on the experience of various stakeholders, especially the injured worker and the employer. Why has this has happened, what does this shift mean and where is it headed?
  • A new trend in MSAs. It’s no longer just CMS that wants to recover money for Medicare eligible patients. State agencies such as unemployment departments and disability programs are also starting to get in on the act.
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    The injured worker advocacy movement says fewer investigations is a smarter strategy. So what is the value of not doing an investigation? Are recorded statements and surveillance counterproductive when you are telling employees you are adopting a worker advocacy approach? How do you measure ROI on investigations and recorded statements and limiting them.

  • And speaking of the advocacy movement. We have had presentations on what it amounts to, but do we now have results speakers can share? What has been advocacy’s impact on cost reduction? In the past, NWCDC focused on what advocacy looked like, now we want to know more about lessons learned, the challenges and the results obtained from implementing it. Who has data?
  • And finally, marijuana. What are the current challenges to understanding its impact on the workplace. What are the regulatory and drug testing challenges?

Visit the conference website for more information about NWCDC and the speaker proposal form.

Roberto Ceniceros is senior editor at Risk & Insurance® and chair of the National Workers' Compensation and Disability Conference® & Expo. He can be reached at [email protected] Read more of his columns and features.

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As a professor of business, Jack Hampton knows firsthand the positive impact education has on risk managers as they tackle growing risks.
By: | April 9, 2018 • 4 min read

R&I: Who is your mentor and why?

Ellen Thrower, president (retired), The College of Insurance, introduced me to the importance of insurance as a component of risk management. Further, she encouraged me to explore strategic and operational risk as foundation topics shaping the role of the modern risk manager.

Chris Mandel, former president of RIMS and Risk Manager of the Year, introduced me to the emerging area of enterprise risk management. He helped me recognize the need to align hazard, strategic, operational and financial risk into a single framework. He gave me the perspective of ERM in a high-tech environment, using USAA as a model program that later won an excellence award for innovation.

Bob Morrell, founder and former CEO of Riskonnect, showed me how technology could be applied to solving serious risk management and governance problems. He created a platform that made some of my ideas practical and extended them into a highly-successful enterprise that served risk and governance management needs of major corporations.

R&I: How did you come to work in this industry?

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From a background in corporate finance and commercial banking, I accepted the position of provost of The College of Insurance. Recognizing my limited prior knowledge in the field, I became a student of insurance and risk management leading to authorship of books on hazard and financial risk. This led to industry consulting, as well as to the development of graduate-level courses and concentrations in MBA programs.

R&I: What was your first job?

The provost position was the first job I had in the industry, after serving as dean of the Seton Hall University School of Business and founding The Princeton Consulting Group. Earlier positions were in business development with Marine Transport Lines, consulting in commercial banking and college professorships.

R&I: What have you accomplished that you are proudest of?

Creating a risk management concentration in the MBA program at Saint Peter’s, co-founding the Russian Risk Management Society (RUSRISK), and writing “Fundamentals of Enterprise Risk Management” and the “AMA Handbook of Financial Risk Management.”

A few years ago, I expanded into risk management in higher education. From 2017 into 2018, Rowman and Littlefield published my four books that address risks facing colleges and universities, professors, students and parents.

Jack Hampton, Professor of Business, St. Peter’s University

R&I: What is your favorite book or movie?

The Godfather. I see it as a story of managing risk, even as the behavior of its leading characters create risk for others.

R&I: What is your favorite drink?

Jameson’s Irish whiskey. Mixed with a little ice, it is a serious rival for Johnny Walker Gold scotch and Jack Daniel’s Tennessee whiskey.

R&I: What is the most unusual/interesting place you have ever visited?

Mount Etna, Taormina, and Agrigento, Sicily. I actually supervised an MBA program in Siracusa and learned about risk from a new perspective.

R&I: What is the riskiest activity you ever engaged in?

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Army Airborne training and jumping out of an airplane. Fortunately, I never had to do it in combat even though I served in Vietnam.

R&I: If the world has a modern hero, who is it and why?

George C. Marshall, one of the most decorated military leaders in American history, architect of the economic recovery program for Europe after World War II, and recipient of the 1953 Nobel Peace Prize. For Marshall, it was not just about winning the war. It was also about winning the peace.

R&I: What about this work do you find the most fulfilling or rewarding?

Sharing lessons with colleagues and students by writing, publishing and teaching. A professor with a knowledge of risk management does not only share lessons. The professor is also a student when MBA candidates talk about the risks they manage every day.

R&I: What is the risk management community doing right?

Sensitizing for-profit, nonprofit and governmental agencies to the exposures and complexities facing their organizations. Sometimes we focus too much on strategies that sound good but do not withstand closer examination. Risk managers help organizations make better decisions.

R&I: What could the risk management community be doing a better job of?

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Developing executive training programs to help risk managers assume C-suite positions in organizations. Insurance may be a good place to start but so is an MBA degree. The Risk and Insurance Management Society recognizes the importance of a wide range of risk knowledge. Colleges and universities need to catch up with RIMS.

R&I: What emerging commercial risk most concerns you?

Cyber risk and its impact on hazard, operational and financial strategies. A terrorist can take down a building. A cyber-criminal can take down much more.

R&I: What does your family think you do?

My family members think I’m a professor. They do not seem to be too interested in my views on risk management.




Katie Dwyer is an associate editor at Risk & Insurance®. She can be reached at [email protected]