2017 RIMS

Embrace the Internet of Things

Risk managers can use IoT for data analytics and other risk mitigation needs, but connected devices also offer a multitude of exposures.
By: | April 25, 2017 • 3 min read
Topics: Cyber Risks | RIMS

The Internet of Things (IoT) is changing the risk landscape. ­

Because of that, risk managers must change how they think about and analyze risk on the horizon, said Brent Rieth, SVP, team leader of professional risk at Aon Risk Solutions.

IoT essentially makes everyday devices “smart” by connecting them to the internet. Around the home, it could include coffee machines, washing machines, lighting and garage door openers.

In business, it can used for warehouse equipment, oil rig drills and airplane engines. A rule of thumb is that if a device has an “on and off” switch, it can become part of the IoT.

“We all need to be mindful of how information security is used in each device.”- Brent Rieth, SVP, team leader of professional risk, Aon Risk Solutions

There were 10 billion devices connected to other devices in 2015. Forecasts predict 34 billion devices will be connected by 2020. To get there, business will invest about $6 trillion in IoT solutions.

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While IoT can improve operations, especially by enabling more data analysis, it can also significantly impact governments, businesses, and the property and casualty insurance industry, Rieth said during a presentation at the RIMS 2017 conference.

“The Internet of Things is a powerful tool for business to think about,” Rieth said. “It can help you to create a synchronized environment that allows you access to information.”

Now is the time for risk managers to create a plan to leverage IoT and to mitigate existing risks, said Lora Figgat, risk manager at Avaya, Inc., who also spoke at the RIMS session.

From cyber breaches to property coverage and product liability, think about risks and enterprise risk management in a new way, she said.

“Data collection can be powerful when thinking about risks you manage,” Rieth said. “We all need to be mindful of how information security is used in each device.”

That’s because IoT can potentially create data-privacy concerns.

For example, human resource departments may issue fitness tracking devices as part of an employee wellness program. Those devices collect and store private information on employees that may lead to privacy risks for the business.

Privacy Concerns

“Information will be collected on us on a daily basis, potentially infringing on us where we no longer have privacy,” Rieth said. “You need to be mindful you are actually tracking information on people.”

Risk managers may ask, “Should we really be collecting all that data on our employees?”  he said.

Risk managers must figure out how to balance needs of company departments, so that when an idea seems great to the human resources team, it doesn’t raise red flags for the legal and compliance team at the same time.

Risk managers need to help develop IOT security best practices.

Introducing IoT to your business has consequences, Figgat said, and risk managers need be part of any conversation to ask what is the value of data and what is the criticality of the function.

There are other risks to consider. IoT product failures can also introduce new risk if there is a malfunction and raise product liability concerns.

“The most profound technologies are those that disappear,” Reith said. The IoT will become so ubiquitous, businesses may forget it is working behind the scenes gathering information.

IOT drives the need for ERM, Figgat said. “Integrated risk philosophy is no longer optional.”

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That may include a comprehensive incident response plan, she said.

Risk managers need to help develop IOT security best practices. Discover and classify IOT devices the instant they connect to the network. Also, enforce security updates and end-of-life plans, require security standards for vendors, and recognize IoT as a long-term strategy worth investing in.

“We need to put the carrot on the end of the stick to incentivize companies to think about including security and not just invest in the lowest cost option,”Rieth said.

While IoT introduces new concerns for the risk manager, it also creates some helpful tools, including new metrics to assess their IoT risks, he said.

Now that it’s here, risk managers should always be asking how to leverage IOT to mitigate risk and how can IoT reduce the cost of risk transfer, Rieth said.

Additional stories from RIMS 2017:

Blockchain Pros and Cons

If barriers to implementation are brought down, blockchain offers potential for financial institutions.

 

Feeling Unprepared to Deal With Risks

Damage to brand and reputation ranked as the top risk concern of risk managers throughout the world.

Reviewing Medical Marijuana Claims

Liberty Mutual appears to be the first carrier to create a workflow process for evaluating medical marijuana expense reimbursement requests.

Cyber Threat Will Get More Difficult

Companies should focus on response, resiliency and recovery when it comes to cyber risks.

RIMS Conference Held in Birthplace of Insurance in US

Carriers continue their vital role of helping insureds mitigate risks and promote safety.

Resilience in Face of Cyber

New cyber model platforms will help insurers better manage aggregation risk within their books of business.

Juliann Walsh is a staff writer at Risk & Insurance. She can be reached at [email protected]

More from Risk & Insurance

More from Risk & Insurance

Risk Management

The Profession

After 20 years in the business, Navy Pier’s Director of Risk Management values her relationships in the industry more than ever.
By: | June 1, 2017 • 4 min read

R&I: What was your first job?

Working at Dominick’s Finer Foods bagging groceries. Shortly after I was hired, I was promoted to [cashier] and then to a management position. It taught me great responsibility and it helped me develop the leadership skills I still carry today.

R&I: How did you come to work in risk management?

While working for Hyatt Regency McCormick Place Hotel, one of my responsibilities was to oversee the administration of claims. This led to a business relationship with the director of risk management of the organization who actually owned the property. Ultimately, a position became available in her department and the rest is history.

R&I: What is the risk management community doing right?

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The risk management community is doing a phenomenal job in professional development and creating great opportunities for risk managers to network. The development of relationships in this industry is vitally important and by providing opportunities for risk managers to come together and speak about their experiences and challenges is what enables many of us to be able to do our jobs even more effectively.

R&I: What could the risk management community be doing a better job of?

Attracting, educating and retaining young talent. There is this preconceived notion that the insurance industry and risk management are boring and there could be nothing further from the truth.

R&I: What’s been the biggest change in the risk management and insurance industry since you’ve been in it?

In my 20 years in the industry, the biggest change in risk management and the insurance industry are the various types of risk we look to insure against. Many risks that exist today were not even on our radar 20 years ago.

Gina Kirchner, director of risk management, Navy Pier Inc.

R&I: What insurance carrier do you have the highest opinion of?

FM Global. They have been our property carrier for a great number of years and in my opinion are the best in the business.

R&I: Are you optimistic about the US economy or pessimistic and why?

I am optimistic that policies will be put in place with the new administration that will be good for the economy and business.

R&I: What emerging commercial risk most concerns you?

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The commercial risks that are of most concern to me are cyber risks, business interruption, and any form of a health epidemic on a global scale. We are dealing with new exposures and new risks that we are truly not ready for.

R&I: Who is your mentor and why?

My mother has played a significant role in shaping my ideals and values. She truly instilled a very strong work ethic in me. However, there are many men and women in business who have mentored me and have had a significant impact on me and my career as well.

R&I: What have you accomplished that you are proudest of?

I am most proud of making the decision a couple of years ago to return to school and obtain my [MBA]. It took a lot of prayer, dedication and determination to accomplish this while still working a full time job, being involved in my church, studying abroad and maintaining a household.

R&I: What is your favorite book or movie?

“Heaven Is For Real” by Todd Burpo and Lynn Vincent. I loved the book and the movie.

R&I: What’s the best restaurant you’ve ever eaten at?

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A French restaurant in Paris, France named Les Noces de Jeannette Restaurant à Paris. It was the most amazing food and brings back such great memories.

R&I: What is the most unusual/interesting place you have ever visited?

Israel. My husband and I just returned a few days ago and spent time in Jerusalem, Nazareth, Jericho and Jordan. It was an absolutely amazing experience. We did everything from riding camels to taking boat rides on the Sea of Galilee to attending concerts sitting on the Temple steps. The trip was absolutely life changing.

R&I: What is the riskiest activity you ever engaged in?

Many, many years ago … I went parasailing in the Caribbean. I had a great experience and didn’t think about the risk at the time because I was young, single and free. Looking back, I don’t know that I would make the same decision today.

R&I: What about this work do you find the most fulfilling or rewarding?

I would have to say the relationships and partnerships I have developed with insurance carriers, brokers and other professionals in the industry. To have wonderful working relationships with such a vast array of talented individuals who are so knowledgeable and to have some of those relationships develop into true friendships is very rewarding.

R&I: What do your friends and family think you do?

My friends and family have a general idea that my position involves claims and insurance. However, I don’t think they fully understand the magnitude of my responsibilities and the direct impact it has on my organization, which experiences more than 9 million visitors a year.




Katie Siegel is a staff writer at Risk & Insurance®. She can be reached at [email protected]