On-Demand Webinar
On-Demand Webinar — The Phone-to-Digital Evolution: Transforming Insurance Interactions
Presenters
Webinar Description
Phone calls remain the primary channel for carrier interactions today, yet policyholders and agents are demanding more digital options. How can insurance organizations bridge this gap and modernize their high-volume phone operations while meeting evolving customer needs?
Join us for an engaging webinar that showcases cutting-edge solutions to this industry-wide challenge. Discover how AI-powered features, seamless integrations, and ChannelLess® reporting capabilities are revolutionizing phone operations and delivering personalized experiences for policyholders and producers alike.
Our expert panel will showcase the latest innovations transforming insurer-customer interactions. Plus, gain exclusive insights from an insurance leader who successfully implemented digital communication options, enhancing customer satisfaction and streamlining team operations.
This webinar is a must-attend for insurance professionals overseeing customer and agent interactions across underwriting, billing, customer service, or claims. Don’t miss this opportunity to stay ahead of the curve and drive your organization’s digital transformation!
Learning Objectives:
- Discover safe, practical AI applications that automate CSR and manager workflows for both phone and digital interactions
- Learn how customizable, dynamic reporting can pinpoint areas for improvement, from CSR training to queue optimization
- Gain change management insights from a leader who successfully transitioned from phone-only to managing phone and digital channels simultaneously