How Data Can Help Track An Injured Worker’s Clinical Progress, Improving Efficiency and Efficacy in Claims
Physical therapist Greg Nichols, president of SPNet, a division of MedRisk, is a self-described “data junkie.” He loves looking at data to identify whether or not an injured worker is making progress toward recovery and using technology to communicate with other stakeholders.
So when a clinician reported that a worker who was six weeks into treatment for low back pain didn’t seem to be improving, Nichols and his team looked at the data, then went back to the patient. It turns out the patient had radiculopathy, an injury where a spinal disc is encroaching on a nerve.
He needed a different course of treatment.
The technological system alerted the claims adjuster, who had authorized another four weeks of PT treatment even though that process wasn’t working. The provider and the claims team then worked together to move the treatment in a new direction.
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