Gallagher Broker Mark Munroe Recognized as a 2019 Nonprofit Power Broker
Mark Munroe, Area Assistant Vice President, Gallagher
One of Mark Munroe’s clients, a hospice, was dissatisfied with the service it was receiving from both its joint powers authority and its former broker.
Munroe and his team successfully won the hospice’s business, and then placed the client in the same nonprofit self-insured group as another client, a center for children with behavioral health challenges. That saved the hospice about 3 percent on its annual premiums.
However, taking into account additional service that the broker team provided, the client’s overall savings was 40 percent — considering that the next closest quote from the standard insurance market came in approximately $200,000 higher than the nonprofit self-insured group.
“Mark has been great to work with,” said the contracts manager at the hospice.
Munroe’s approach to client service is to try and learn what the client or prospect is trying to accomplish. He then adjusts his approach to meet and hopefully exceed their goals and expectations. Munroe also tries to educate the client about components within their risk management program that they should be thinking about or haven’t considered in the past.
“We’ve worked with Mark Munroe and his team for over two years now, and they have been very responsive and provide excellent service,” said client Gerald Jose, director of finance of La Scuola International School.
A Risk & Insurance Power Broker® is an individual who stands out among their peers for the exceptional client work they delivered over the past year. While brokers play many key roles in the insurance industry and risk profession, a Power Broker® award recognizes problem solving, customer service and industry knowledge.
Our goal is to broadly recognize and promote outstanding risk management and customer service among the brokerage community.
Who selects the winners?
Power Brokers are selected by Risk Managers based on the strength of the testimonials they provide to a team of 15 Risk & Insurance editors and writers.