Ian M. Thompson has more than 25 years’ experience in numerous senior insurance leadership roles. His career to date has spanned risk engineering, operational risk management, strategy development, strategic innovation, transformation and operational delivery. Ian was appointed Zurich’s Group Chief Claims Officer in October 2018, based in Zurich, Switzerland. He can be reached at [email protected]
Claims professionals are no stranger to catastrophe and disruption. It’s imperative that the claims process continues to expand its risk strategies in spite of hurdles, starting with fostering relationships and utilizing technology.