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The Case for Cyber Coverage in the Construction Industry

Construction companies are not exempt from the dangers of cyber crime.
By: | June 6, 2018 • 5 min read

Construction may be one of the few industries today that is not data production driven. Most construction firms don’t have large IT departments and the majority have little expertise in managing information security. However, access to clients’ confidential information and an increased dependence on technology have exposed construction companies to a host of new threats, making the need for cybersecurity a critical risk management consideration.

It is projected that cyber crime will cost businesses approximately $6 trillion per year on average through 2021. There’s a belief among construction companies that they aren’t a target, which only makes the industry easier prey for attackers. And it’s not just large companies that are susceptible. In 2016, nearly half of cyber hacks targeted small businesses. A recent Forrester survey revealed that more than 75 percent of respondents in the construction, engineering and infrastructure industries had experienced a cyber-incident within the last 12 months.

Jason Glasgow, Vice President, Cyber Lead

A recent Forrester survey revealed that more than 75% of respondents in the construction, engineering & infrastructure industries had experienced a cyber-incident within the last 12 months.

Like all businesses, construction companies must adopt a robust cyber security risk management strategy and take the time to understand the exposures including:

  • Access to client’s confidential information – Although your company may not store the type of personal information hackers find desirable (e.g., credit cards or financial records), you may still have access to your clients’ confidential information. Compromised intellectual property such as building specifications and architectural drawings can provide a roadmap for criminals to gain access to valuable personally identifiable information (PII), including financial accounts and employee data. Just like any other company, if you have access to this type of confidential information, you’re vulnerable to phishing, ransomware, and other common forms of cyber attack.
  • Business interruption exposure – As in any industry, cyber attacks can result in costly business interruptions for construction companies. A delay in construction projects can be quite costly. This potential disruption must be built into a risk management plan. If a breach occurs, construction companies should have a contingency plan in place to make sure projects are not delayed and if so, they are back up and running as soon as possible.
  • Mobile dependency – The construction industry poses a unique cyber security challenge in that it is highly decentralized. There are many stakeholders involved in construction projects that are highly dependent on mobile devices and laptops, offering multiple access points to networks and creating vulnerability if they are not all adequately trained on cyber security. Adding another layer of exposure, valuable technology such as laptops are often stored on jobsites in unsecured trailers, making this information an easy target for thieves.
  • Increased reliance on technology – In addition to a reliance on mobile devices such as smart phones and laptops, the construction industry is increasingly adopting new technologies to improve safety and efficiency. Wearables and drones provide real-time monitoring and data collection, while virtual reality can create simulations of building designs. These technologies open a world of safety, training and efficiency opportunities, but also give malicious actors potential access to valuable information.
  • Third party liability – As third-party vendors to clients, who also use third party suppliers and subcontractors themselves, construction companies are exposed to stakeholder breach liability risk on all sides. Perhaps the most well-known example of this exposure came in the 2013 cyber attack on a large, national retailer, in which a small HVAC contractor providing services suffered a data breach. The hackers gained access to the network credentials that the contractor used to remotely access the retailer’s network, resulting in a breach of credit and debit card information for tens of millions of customers in the U.S. This HVAC contractor could have been held liable for the damages customers sustained.
  • Claims findings – Claims arising out of breaches are as a result of various types of attacks including ransomware, phishing and social engineering where criminals send emails purporting to be employees or trusted business partners in order to get confidential information or steal money. These attacks can be from criminals with a pure profit motive, competitors attempting to steal information, or criminals seeking to create chaos for other reasons.

The bottom line?

Construction companies are not exempt from the dangers of cyber crime. Our increased dependency on technology exposes all stakeholders to increased risk. Companies can mitigate this risk by developing mobile device security and cyber breach plans, and by providing adequate training for all employees on cyber security measures and responsibilities.

Recognizing that construction companies tend to be more focused on completing projects on time and within budget, some cyber policies offer proactive, value-added risk management support. This added level of support can serve as a tremendous resource, especially for companies that lack expertise in information security. Working with an insurance agent who has proven expertise in cyber security and familiarity with the unique risks posed to this industry is the best way for construction companies to ensure that they are adequately covered.

For more information, visit https://www.alliedworldinsurance.com/usa-professional-liability-cyber-liability.

This information is provided as a general overview for agents and brokers. Coverage will be underwritten by an insurance subsidiary of Allied World Assurance Company Holdings, GmbH, a Fairfax company (“Allied World”). Such subsidiaries currently carry an A.M. Best rating of “A” (Excellent), a Moody’s rating of “A3” (Good) and a Standard & Poor’s rating of “A-” (Strong), as applicable. Coverage is offered only through licensed agents and brokers. Actual coverage may vary and is subject to policy language as issued. Coverage may not be available in all jurisdictions. FrameWRXSM services are provided by third-party vendors via a platform maintained in Farmington, CT by Allied World Insurance Company, a member company of Allied World. © 2018 Allied World Assurance Company Holdings, GmbH. All rights reserved.

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This article was produced by the R&I Brand Studio, a unit of the advertising department of Risk & Insurance, in collaboration with Allied World. The editorial staff of Risk & Insurance had no role in its preparation.




Allied World is a global provider of innovative property, casualty and specialty insurance and reinsurance solutions.

Cyber Resilience

No, Seriously. You Need a Comprehensive Cyber Incident Response Plan Before It’s Too Late.

Awareness of cyber risk is increasing, but some companies may be neglecting to prepare adequate response plans that could save them millions. 
By: | June 1, 2018 • 7 min read

To minimize the financial and reputational damage from a cyber attack, it is absolutely critical that businesses have a cyber incident response plan.

“Sadly, not all yet do,” said David Legassick, head of life sciences, tech and cyber, CNA Hardy.

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In the event of a breach, a company must be able to quickly identify and contain the problem, assess the level of impact, communicate internally and externally, recover where possible any lost data or functionality needed to resume business operations and act quickly to manage potential reputational risk.

This can only be achieved with help from the right external experts and the design and practice of a well-honed internal response.

The first step a company must take, said Legassick, is to understand its cyber exposures through asset identification, classification, risk assessment and protection measures, both technological and human.

According to Raf Sanchez, international breach response manager, Beazley, cyber-response plans should be flexible and applicable to a wide range of incidents, “not just a list of consecutive steps.”

They also should bring together key stakeholders and specify end goals.

Jason J. Hogg, CEO, Aon Cyber Solutions

With bad actors becoming increasingly sophisticated and often acting in groups, attack vectors can hit companies from multiple angles simultaneously, meaning a holistic approach is essential, agreed Jason J. Hogg, CEO, Aon Cyber Solutions.

“Collaboration is key — you have to take silos down and work in a cross-functional manner.”

This means assembling a response team including individuals from IT, legal, operations, risk management, HR, finance and the board — each of whom must be well drilled in their responsibilities in the event of a breach.

“You can’t pick your players on the day of the game,” said Hogg. “Response times are critical, so speed and timing are of the essence. You should also have a very clear communication plan to keep the CEO and board of directors informed of recommended courses of action and timing expectations.”

People on the incident response team must have sufficient technical skills and access to critical third parties to be able to make decisions and move to contain incidents fast. Knowledge of the company’s data and network topology is also key, said Legassick.

“Perhaps most important of all,” he added, “is to capture in detail how, when, where and why an incident occurred so there is a feedback loop that ensures each threat makes the cyber defense stronger.”

Cyber insurance can play a key role by providing a range of experts such as forensic analysts to help manage a cyber breach quickly and effectively (as well as PR and legal help). However, the learning process should begin before a breach occurs.

Practice Makes Perfect

“Any incident response plan is only as strong as the practice that goes into it,” explained Mike Peters, vice president, IT, RIMS — who also conducts stress testing through his firm Sentinel Cyber Defense Advisors.

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Unless companies have an ethical hacker or certified information security officer on board who can conduct sophisticated simulated attacks, Peters recommended they hire third-party experts to test their networks for weaknesses, remediate these issues and retest again for vulnerabilities that haven’t been patched or have newly appeared.

“You need to plan for every type of threat that’s out there,” he added.

Hogg agreed that bringing third parties in to conduct tests brings “fresh thinking, best practice and cross-pollination of learnings from testing plans across a multitude of industries and enterprises.”

“Collaboration is key — you have to take silos down and work in a cross-functional manner.” — Jason J. Hogg, CEO, Aon Cyber Solutions

Legassick added that companies should test their plans at least annually, updating procedures whenever there is a significant change in business activity, technology or location.

“As companies expand, cyber security is not always front of mind, but new operations and territories all expose a company to new risks.”

For smaller companies that might not have the resources or the expertise to develop an internal cyber response plan from whole cloth, some carriers offer their own cyber risk resources online.

Evan Fenaroli, an underwriting product manager with the Philadelphia Insurance Companies (PHLY), said his company hosts an eRiskHub, which gives PHLY clients a place to start looking for cyber event response answers.

That includes access to a pool of attorneys who can guide company executives in creating a plan.

“It’s something at the highest level that needs to be a priority,” Fenaroli said. For those just getting started, Fenaroli provided a checklist for consideration:

  • Purchase cyber insurance, read the policy and understand its notice requirements.
  • Work with an attorney to develop a cyber event response plan that you can customize to your business.
  • Identify stakeholders within the company who will own the plan and its execution.
  • Find outside forensics experts that the company can call in an emergency.
  • Identify a public relations expert who can be called in the case of an event that could be leaked to the press or otherwise become newsworthy.

“When all of these things fall into place, the outcome is far better in that there isn’t a panic,” said Fenaroli, who, like others, recommends the plan be tested at least annually.

Cyber’s Physical Threat

With the digital and physical worlds converging due to the rise of the Internet of Things, Hogg reminded companies: “You can’t just test in the virtual world — testing physical end-point security is critical too.”

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How that testing is communicated to underwriters should also be a key focus, said Rich DePiero, head of cyber, North America, Swiss Re Corporate Solutions.

Don’t just report on what went well; it’s far more believable for an underwriter to hear what didn’t go well, he said.

“If I hear a client say it is perfect and then I look at some of the results of the responses to breaches last year, there is a disconnect. Help us understand what you learned and what you worked out. You want things to fail during these incident response tests, because that is how we learn,” he explained.

“Bringing in these outside firms, detailing what they learned and defining roles and responsibilities in the event of an incident is really the best practice, and we are seeing more and more companies do that.”

Support from the Board

Good cyber protection is built around a combination of process, technology, learning and people. While not every cyber incident needs to be reported to the boardroom, senior management has a key role in creating a culture of planning and risk awareness.

David Legassick, head of life sciences, tech and cyber, CNA Hardy

“Cyber is a boardroom risk. If it is not taken seriously at boardroom level, you are more than likely to suffer a network breach,” Legassick said.

However, getting board buy-in or buy-in from the C-suite is not always easy.

“C-suite executives often put off testing crisis plans as they get in the way of the day job. The irony here is obvious given how disruptive an incident can be,” said Sanchez.

“The C-suite must demonstrate its support for incident response planning and that it expects staff at all levels of the organization to play their part in recovering from serious incidents.”

“What these people need from the board is support,” said Jill Salmon, New York-based vice president, head of cyber/tech/MPL, Berkshire Hathaway Specialty Insurance.

“I don’t know that the information security folks are looking for direction from the board as much as they are looking for support from a resources standpoint and a visibility standpoint.

“They’ve got to be aware of what they need and they need to have the money to be able to build it up to that level,” she said.

Without that support, according to Legassick, failure to empower and encourage the IT team to manage cyber threats holistically through integration with the rest of the organization, particularly risk managers, becomes a common mistake.

He also warned that “blame culture” can prevent staff from escalating problems to management in a timely manner.

Collaboration and Communication

Given that cyber incident response truly is a team effort, it is therefore essential that a culture of collaboration, preparation and practice is embedded from the top down.

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One of the biggest tripping points for companies — and an area that has done the most damage from a reputational perspective — is in how quickly and effectively the company communicates to the public in the aftermath of a cyber event.

Salmon said of all the cyber incident response plans she has seen, the companies that have impressed her most are those that have written mock press releases and rehearsed how they are going to respond to the media in the aftermath of an event.

“We have seen so many companies trip up in that regard,” she said. “There have been examples of companies taking too long and then not explaining why it took them so long. It’s like any other crisis — the way that you are communicating it to the public is really important.” &

Antony Ireland is a London-based financial journalist. He can be reached at [email protected] Dan Reynolds is editor-in-chief of Risk & Insurance. He can be reached at [email protected]