White Paper Summary

When it comes to effective delivery of services to clients, open communication is key. Listening to others and making sure everyone has the full picture can go a long way in fostering a relationship that brings in positive change and results.

For Broadspire, Crawford & Company’s Global TPA, building success in external partnerships starts with understanding how to effect and implement change.

“For the last several years, operations and our analytics team have worked hand in hand to drive change and discover new opportunities and solutions for clients,” said Jeffrey Sickles, senior vice president of claims at Broadspire.

This internal relationship has enabled the team to create lasting partnerships with the company’s corporate clients, enabling both the clients and Broadspire to implement change quickly and efficiently when the need arises. It’s just one added benefit to Broadspire’s integrated claims management solutions.

“When we need to implement changes in how we handle claims or protocols with a client, the partnerships we’ve built become instrumental,” said Sickles. “We have to be open to being consultative in how we deliver data and analytics to the client in order for the client to understand and be a part of the change.”

Here’s how operations and analytics work together to help build external partnerships that last, further solidifying the relationships between client and claims partner.

To learn more about Broadspire, please visit their website.