White Paper

Patient Advocacy in a Mental Health Crisis

The workers’ compensation experience can be frustrating. It can quickly spiral when you add the emotional pressure of COVID-19. We can help with patient advocacy that nurtures mental health.

White Paper Summary

Even in the best of times, the workers’ compensation experience is generally characterized as bureaucratic, tedious, confusing, and frustrating. The experience can quickly spiral when you add the emotional pressure of a global pandemic, quarantine fatigue, and the grief of lost friends and family members.

Now more than ever, managed care companies who perform their role with excellence can shield the injured worker from those frustrations by stepping into the gap as an expert communicator and connector.

As our Founder and CEO, Eunhee Kim, stated, “I’ve learned that there’s an emotional aspect that gets in the way, but we have to find a way to communicate and bridge the gap. I see myself as the bridge to connect the minds of the people to the solutions they need. When you break the circular nature of emotional reactions, you can get to the root of the issue and resolve it. I see our role as a managed care company that way – we’re here to bridge the gap.”

In today’s turbulent times, patient advocacy has taken on a crucial role – nurturing the mental health of injured workers under our care. According to the National Alliance on Mental Illness (NAMI), “1 in 5 American adults experiences some form of mental illness in any given year. And across the population, 1 in every 20 adults is living with a serious mental health condition such as schizophrenia, bipolar disorder or long-term recurring major depression. Depression and anxiety disorders cost the global economy $1 trillion in lost productivity each year; and depression is a leading cause of disability worldwide.”

EK Health’s nurse case managers play a key role in supporting the mental health of our injured workers. Now more than ever, keen awareness of mental health is critical for all parties involved in patient care. Our teams are actively educating and supporting injured workers to help alleviate stress, empower optimal recovery, and protect the mental health of the most important person in the process – the injured worker.

Check out the full article below to learn more about patient advocacy and mental health support strategies that work.

To learn more about EK Health Services, visit ekhealth.com.


As a leading national managed care company, EK Health Services, Inc. sets the gold standard for medical case management, utilization review, medical bill review, network management, and Medicare Set-Asides. We facilitate quality, cost-efficient medical treatment for workers' compensation claims.

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