White Paper

How This Leader in Workers’ Comp Is Placing the Worker’s Journey Front and Center

One Call is investing in resources to enhance its customer experience, which is leading to improved outcomes across its organization for injured workers.

White Paper Summary

In the realm of workers’ compensation, a worker’s journey begins the moment they are injured.

From there, they go through the process of doctor visits, nurse case manager calls, adjuster check-ins, physical therapy and more.

For many injured workers, the workers’ compensation system is a brand new ball game to which they do not yet know the rules. It can be frightening and confusing, especially when they are also facing the reality they will be out of work for an unknown period of time.

That is why there needs to be an emphasis on each injured worker’s experience.

To learn more about One Call, please visit their website.

One Call is the nation’s leading provider of specialized solutions to the workers’ compensation industry. One Call’s solutions enable faster, more efficient and more cost-effective claims resolution with a focus on injured workers’ needs across the continuum of care.

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The R&I Editorial Team can be reached at [email protected]