How Artificial Intelligence Is Helping Workers’ Comp Pros Elevate Customer Service to Customer Experience
White Paper Summary
In an ideal world, digital tools complement, and even enhance, the human touch required in workers’ compensation claims.
When a claim occurs, an injured worker is often frightened and emotional. They might be in pain and looking for answers from industry stakeholders who are meant to help guide them through the process.
Many professionals in the workers’ compensation industry know technology helps drive efficiency and provide swift support to injured workers, but it can also encourage empathy. Tools like natural language processing systems can analyze the quality of calls with injured workers and other key stakeholders.
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