White Paper

How a Strategic Role Enables Adjusters to Dig Deep on Claims and Improve Outcomes

Over the years, the opportunity for adjusters to have more impact has changed, bringing with it a more strategic and dynamic approach to claims and promoting better outcomes across the board.

White Paper Summary

The ecosystem of factors influencing a claim’s outcome has changed significantly. Take, for instance, litigation costs. In the last decade, costs have risen as a result of nuclear verdicts and social inflation.

“Risk managers and claims managers are not only tasked with proactively protecting against risks; they’re looking at how to reduce expenses,” said Jeff Sickles, chief claims officer at Broadspire, a Crawford Company. “That is why the adjuster is such an important part of the process. They have a financial responsibility that they are held more so accountable for today than 10 years ago.”

The adjuster plays a vital role during a claim’s lifecycle. From interacting with injured workers, claimants, carriers or other individuals on the claim, the adjuster is the person “in the know.” They may be viewed as a transactional resource in the past by some. Good for completing forms, checking boxes and sending out checks.

But there is much more to the role than that.

To learn more about Broadspire, please visit their website.

Broadspire provides customized, integrated claims solutions to clients across the globe. Through our industry-leading expertise, innovative technology and unrelenting focus on continuous improvement, we implement programs that result in lower costs, faster recovery times, and greater satisfaction for everyone involved.

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