How a Strategic Role Enables Adjusters to Dig Deep on Claims and Improve Outcomes
White Paper Summary
The ecosystem of factors influencing a claim’s outcome has changed significantly. Take, for instance, litigation costs. In the last decade, costs have risen as a result of nuclear verdicts and social inflation.
“Risk managers and claims managers are not only tasked with proactively protecting against risks; they’re looking at how to reduce expenses,” said Jeff Sickles, chief claims officer at Broadspire, a Crawford Company. “That is why the adjuster is such an important part of the process. They have a financial responsibility that they are held more so accountable for today than 10 years ago.”
The adjuster plays a vital role during a claim’s lifecycle. From interacting with injured workers, claimants, carriers or other individuals on the claim, the adjuster is the person “in the know.” They may be viewed as a transactional resource in the past by some. Good for completing forms, checking boxes and sending out checks.
But there is much more to the role than that.
To learn more about Broadspire, please visit their website.