White Paper

How a Data-Driven Clinical Pharmacy Program Drives Better Results for Everyone in Workers’ Comp

An expert data analytics system, combined with a cohesive and consistent approach to early intervention, is helping pharmacists to make a difference in the lives of injured workers.

White Paper Summary

Patient advocacy has become a buzz-phrase in the world of workers’ compensation. Employers, claims professionals and care providers will all talk about how they put the injured worker first.

Historically, pharmacists involved in workers’ compensation have had difficulty filling the role of patient advocate — or at least convincing injured workers that they were, in fact, working in their best interests.

“In worker’s compensation, there are so many competing interests that sometimes it is difficult to be a patient advocate. Not from lack of desire or skill or anything else, but that a patient’s perception of your activities is not the same as it is in other areas of healthcare,” said Phil Walls, Chief Clinical Officer, myMatrixx.

“When we intervene to persuade prescribers to look at more appropriate alternatives, it can be perceived by a patient as keeping them from getting the medication their doctor had prescribed. There was an assumption that the doctor is always right, so why would you interfere?”

In reality, pharmacy decisions save lives. When the right calls are made clinically, everyone wins.

To learn more about myMatrixx, please visit their website.

myMatrixx is a full-service pharmacy and ancillary medical benefits management company focusing on the “Customer Experience.”

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The R&I Editorial Team can be reached at [email protected]