Handling Ethical & Moral Dilemmas in the Claims Management Process

In this webinar, Hayley Tidwell will educate attendees on how industry professionals involved in the claims management process can approach ethical and moral decisions.

When: September 11, 2019

Time: 11:00am to 12:00pm EDT

Webinar objectives:

  • Define “ethics” and identify what constitutes ethical and unethical behavior or conduct
  • Define morals/morality and identify what constitutes immoral vs. amoral behavior or conduct
  • Review the CDMS and CCM code of conduct
  • Review case specific scenarios where ethical/moral issues are directly or indirectly involved in the claims management process
  • Discuss supportive measures case managers and adjusters can use to make the claims process easier to handle when ethical/moral issues are involved.


To learn more about One Call, please visit their website.

One Call is the nation’s leading provider of specialized solutions to the workers’ compensation industry. One Call’s solutions enable faster, more efficient and more cost-effective claims resolution with a focus on injured workers’ needs across the continuum of care.

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