Do “10,000 Hours” Make a Great Claims Professional? How Claims Teams Can Achieve Peak Performance
The highest percentage of claims leaders (46 percent) surveyed in Rising Medical Solutions’ 2017 Workers’ Compensation Benchmarking Study believe adjusters become expert at claims management within four to six years on the job. So what makes an adjuster top notch? According to pop psych author Malcolm Gladwell, an individual can master a field through 10,000 practice hours.
In this short report, we examine the “deliberate practice” concept behind Gladwell’s assertion to explain why many claims professionals grow to peak performance, and also why many do not. Featuring expert interviews with Albertsons Companies, Daimler Trucks North America, Sedgwick and industry consultants, this report investigates strategies for mastery development and provides claims leaders with a practical guide for improving adjuster performance.
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