White Paper

Do “10,000 Hours” Make a Great Claims Professional? How Claims Teams Can Achieve Peak Performance

Most claims leaders believe adjusters become claim experts within four to six years on the job. This begs the question, what makes a claims expert and how do adjusters become one?

White Paper Summary

The highest percentage of claims leaders (46 percent) surveyed in Rising Medical Solutions’ 2017 Workers’ Compensation Benchmarking Study believe adjusters become expert at claims management within four to six years on the job.  So what makes an adjuster top notch? According to pop psych author Malcolm Gladwell, an individual can master a field through 10,000 practice hours.

In this short report, we examine the “deliberate practice” concept behind Gladwell’s assertion to explain why many claims professionals grow to peak performance, and also why many do not. Featuring expert interviews with Albertsons Companies, Daimler Trucks North America, Sedgwick and industry consultants, this report investigates strategies for mastery development and provides claims leaders with a practical guide for improving adjuster performance.


To learn more about Rising Medical Solutions, please visit their website.

Rising Medical Solutions is a national medical-financial solutions firm that provides medical cost containment and medical care management services to the workers’ compensation, auto, liability and group health markets.

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The R&I Editorial Team can be reached at [email protected]