White Paper

Amid Data-Driven Change, Best-in-Class Insurers Stay Focused on Specialization and Service

The proliferation of data and technology will challenge the insurance industry to utilize these resources effectively, but it also creates opportunity for customized service.

White Paper Summary

Change is happening on all fronts in the risk and insurance world.

The explosion of data enables more proactive risk management and more granular underwriting, but has also created a bifurcation among brokers and carriers, separating those that have the scale and capabilities to harness that data from those that don’t.

The rise of artificial intelligence and machine learning are slowly modernizing and automating many manual processes within insurance. As with the influx of data, the organizations that can nimbly adapt to these technologies will be the ones to thrive.

“Technology and data produce many benefits, but implementing new technology requires a significant investment of resources. As a result, greater reliance on technology is shifting the competitive landscape,” said Morris Tooker, head of Middle & Large Commercial for The Hartford.

At the end of the day, the carriers that will come out on top are those that take advantage of these trends rather than resist them. In each case, insurers can identify a point of friction for clients and use it as an opportunity to provide better service.


To learn more about The Hartford, please visit their website.

The Hartford is a leader in property and casualty insurance, group benefits and mutual funds. With more than 200 years of expertise, The Hartford is widely recognized for its service excellence, sustainability practices, trust and integrity.

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The R&I Editorial Team can be reached at [email protected]