A COVID-19 Response Strategy that Shows Resilience in a Changing Environment
White Paper Summary
Speculation continues around what a “new normal” will look like as we navigate life in a pandemic, and the parameters of normalcy are continually shifting. For leaders of the insurance industry, the first step was setting up and managing a remote workforce without sacrificing the high standards of operational efficiency or a seamless experience for clients.
This is no easy task on its own, but the hurdle of transition isn’t the only one to clear.
As we progress pass the initial upheaval of the economic shutdown and settle into a new rhythm, the focus must shift from managing disruption to conducting business as usual, and finally looking forward to the innovation of new products and services.
The most successful companies will be those that adjust to the changing environment, rather than push forward in spite of it.
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