Conference

6th Annual Insurance AI and Analytics USA

AI and Analytics USA 2019 is THE premier gathering for data, analytics, pricing and marketing experts from leading insurance carriers.

When: May 2 – 3, 2019Insurance AI and Analytics USA - May 2 -3, 2019

Where: Renaissance Chicago Downtown, Chicago, IL

What You’ll Learn at the Conference

As our lives become hyper-connected and customer expectations increase, the imperative on insurance carriers to deliver automated services with a 360° customer view is increasing. It is also now undeniable that AI and machine learning are the only means through which insurance carriers will be able to meet customer demands at scale, whilst ensuring they remain efficient and profitable.

Insurance AI and Analytics USA (May 2-3, Chicago) will bring together innovation and business unit executives to redefine the risks and rewards of embedding technologies, exploring how leveraging technologies such as AI, IoT, blockchain and automation can help create valuable, relevant insurance products and services, delivered with a seamless experience.

Join this industry-leading summit for exclusive insights on:

Turning Your Vision into Reality: Discover how excellent planning and pre-integration analysis can lead to successful AI application. Develop a robust business intelligence infrastructure, achieve data integrity and a 360-view of the customer
Discover Exactly Where and How AI Is Impacting Insurance: Uncover the major impacts of AI, from automating underwriting, improving the customer experience, delivering seamless claims and turbocharging data analytics
Deliver A Seamless and Connected Customer Experience: Integrate new technologies into legacy systems to meet and exceed customer expectations with outstanding service, from onboarding to claims and everything in between
Identify and Create Business Efficiencies for Immediate Gains: Discover which processes can be quickly automated and how to use new tech, such as chatbots, to improve customer visualization and productivity and reduce human errors

Who Should Attend

This conference was designed with a unique format to allow you to take full advantage of the onsite networking opportunities. From round table discussions to interactive polling and open designed workshops, this conference is a must-attend event for those looking to explore the opportunities that AI, machine learning and advanced analytics are bringing to the different business departments across the insurance enterprise, including:

  • C-LEVEL EXECUTIVES: Chief Information Officer, Chief Technology Officer, Chief Operations Officers, Chief Innovation Officer, Chief Executive Officer
  • DATA/ANALYTICS: Chief Data Officer, Chief Analytics Officer, SVPs, AVPs, VPs and Heads of Data, Analytics, Customer Analytics, Business Intelligence
  • PRICING & ACTUARIAL: Chief Actuaries, SVPs, AVPs, VPs and Heads of Pricing, Actuarial
  • CUSTOMER EXPERIENCE & MARKETING: Chief Customer Officer, SVPs, AVPs, VPs and Heads of Customer Experience/Customer Services/Customer Insight
  • PRODUCT DEVELOPMENT: SVPs, AVPs, VPs and Heads of Product Development, Product Strategy, Product Design, Product Innovation
  • UNDERWRITING: Chief Underwriting Officer, SVPs, AVPs, VPs and Heads of Underwriting
  • CLAIMS & FRAUD: Chief Claims Officer, SVPs, AVPs, VPs and Heads of Claims, Fraud, Financial Crime, Special Investigations
  • INNOVATION & TECHNOLOGY: SVPs, AVPs, VPs and Heads of Innovation, Chief Innovation SVPs, AVPs, VPs and Heads of Technology, Chief Technology Officer

To learn more about Insurance AI and Analytics USA , please visit their website.

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4 Companies That Rocked It by Treating Injured Workers as Equals; Not Adversaries

The 2018 Teddy Award winners built their programs around people, not claims, and offer proof that a worker-centric approach is a smarter way to operate.
By: | October 30, 2018 • 3 min read

Across the workers’ compensation industry, the concept of a worker advocacy model has been around for a while, but has only seen notable adoption in recent years.

Even among those not adopting a formal advocacy approach, mindsets are shifting. Formerly claims-centric programs are becoming worker-centric and it’s a win all around: better outcomes; greater productivity; safer, healthier employees and a stronger bottom line.

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That’s what you’ll see in this month’s issue of Risk & Insurance® when you read the profiles of the four recipients of the 2018 Theodore Roosevelt Workers’ Compensation and Disability Management Award, sponsored by PMA Companies. These four programs put workers front and center in everything they do.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top,” said Steve Legg, director of risk management for Starbucks.

Starbucks put claims reporting in the hands of its partners, an exemplary act of trust. The coffee company also put itself in workers’ shoes to identify and remove points of friction.

That led to a call center run by Starbucks’ TPA and a dedicated telephonic case management team so that partners can speak to a live person without the frustration of ‘phone tag’ and unanswered questions.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top.” — Steve Legg, director of risk management, Starbucks

Starbucks also implemented direct deposit for lost-time pay, eliminating stressful wait times for injured partners, and allowing them to focus on healing.

For Starbucks, as for all of the 2018 Teddy Award winners, the approach is netting measurable results. With higher partner satisfaction, it has seen a 50 percent decrease in litigation.

Teddy winner Main Line Health (MLH) adopted worker advocacy in a way that goes far beyond claims.

Employees who identify and report safety hazards can take credit for their actions by sending out a formal “Employee Safety Message” to nearly 11,000 mailboxes across the organization.

“The recognition is pretty cool,” said Steve Besack, system director, claims management and workers’ compensation for the health system.

MLH also takes a non-adversarial approach to workers with repeat injuries, seeing them as a resource for identifying areas of improvement.

“When you look at ‘repeat offenders’ in an unconventional way, they’re a great asset to the program, not a liability,” said Mike Miller, manager, workers’ compensation and employee safety for MLH.

Teddy winner Monmouth County, N.J. utilizes high-tech motion capture technology to reduce the chance of placing new hires in jobs that are likely to hurt them.

Monmouth County also adopted numerous wellness initiatives that help workers manage their weight and improve their wellbeing overall.

“You should see the looks on their faces when their cholesterol is down, they’ve lost weight and their blood sugar is better. We’ve had people lose 30 and 40 pounds,” said William McGuane, the county’s manager of benefits and workers’ compensation.

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Do these sound like minor program elements? The math says otherwise: Claims severity has plunged from $5.5 million in 2009 to $1.3 million in 2017.

At the University of Pennsylvania, putting workers first means getting out from behind the desk and finding out what each one of them is tasked with, day in, day out — and looking for ways to make each of those tasks safer.

Regular observations across the sprawling campus have resulted in a phenomenal number of process and equipment changes that seem simple on their own, but in combination have created a substantially safer, healthier campus and improved employee morale.

UPenn’s workers’ comp costs, in the seven-digit figures in 2009, have been virtually cut in half.

Risk & Insurance® is proud to honor the work of these four organizations. We hope their stories inspire other organizations to be true partners with the employees they depend on. &

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]