Conference

4th Annual Connected Insurance Europe 2019

The Connected Insurance Summit Europe is THE premier business gathering for innovation, product and strategy leaders, who are pioneering connected products and services for insurance.

When: May 15 – 16, 2019

Where: The Netherlands

What You’ll Learn at the Conference

Insurance has changed. Agile start-ups and innovative insurers have demonstrated that customers are responding to products and services that match their lifestyles and inspire engagement. The imperative is on insurers to act now. Connected Insurance Europe 2019 is the only forum uniting the core pillars of insurance management to explore how technologies such as IoT, AI and blockchain can help create relevant and personalised insurance products and services, delivered with a seamless experience.

Featuring proven business case studies, expert speakers and hours of networking, join us at Connected Insurance Europe and gain the tools you need to ensure unwavering customer loyalty as part of ‘connected’ insurance solutions.

Join this industry-leading summit for exclusive insights into:

  • Innovation and Strategy: Identify the latest market opportunities whilst simultaneously building a detailed single customer view
  • Product Development: Coordinate internally to deliver financially viable products that will dazzle customers and maximise the value of your product with third-party relationships that plug operational and technical gaps
  • External Data Sources: Learn to use what you have effectively and find new sources of data (including IoT data) for real-time, personalised and meaningful customer interactions
  • Communication of Value to the Customer: Demonstrate the value of new products or services to current and new customer bases with excellent communication and marketing. Meet and exceed company expectations in terms of customer uptake for new product development
  • Proven Business Case Studies: With ROI difficult to demonstrate, achieve executive buy-in by presenting real-world examples for immediate implementation

Who Should Attend

  • C-Level: Chief Innovation Officer, Chief Strategy Officer, Chief Product Officer, Chief Business Development Officer, Chief Technology Officer, Chief Information Officer, Chief Data Officer, Chief Analytics Officer, Chief Marketing Officer, Chief Digital Officer
  • Innovation: Head of Innovation
  • Strategy: Head of Strategy
  • Product: Head of Product Development, Head of Product Strategy, Head of Product Design, Head of Product Innovation
  • Business: Head of Business Development, Head of New Business
  • Propositions: Head of Propositions
  • Technology: Head of IT, Head of Technology, Head of Digital
  • Business Lines: Heads of General Insurance, Motor/Auto, Home, Life, Health, and Commercial
  • Multi-functional teams: Data, Analytics, Underwriting, Claims, Marketing, Pricing

To learn more about 4th Annual Connected Insurance Europe 2019 , please visit their website.

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4 Companies That Rocked It by Treating Injured Workers as Equals; Not Adversaries

The 2018 Teddy Award winners built their programs around people, not claims, and offer proof that a worker-centric approach is a smarter way to operate.
By: | October 30, 2018 • 3 min read

Across the workers’ compensation industry, the concept of a worker advocacy model has been around for a while, but has only seen notable adoption in recent years.

Even among those not adopting a formal advocacy approach, mindsets are shifting. Formerly claims-centric programs are becoming worker-centric and it’s a win all around: better outcomes; greater productivity; safer, healthier employees and a stronger bottom line.

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That’s what you’ll see in this month’s issue of Risk & Insurance® when you read the profiles of the four recipients of the 2018 Theodore Roosevelt Workers’ Compensation and Disability Management Award, sponsored by PMA Companies. These four programs put workers front and center in everything they do.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top,” said Steve Legg, director of risk management for Starbucks.

Starbucks put claims reporting in the hands of its partners, an exemplary act of trust. The coffee company also put itself in workers’ shoes to identify and remove points of friction.

That led to a call center run by Starbucks’ TPA and a dedicated telephonic case management team so that partners can speak to a live person without the frustration of ‘phone tag’ and unanswered questions.

“We were focused on building up a program with an eye on our partner experience. Cost was at the bottom of the list. Doing a better job by our partners was at the top.” — Steve Legg, director of risk management, Starbucks

Starbucks also implemented direct deposit for lost-time pay, eliminating stressful wait times for injured partners, and allowing them to focus on healing.

For Starbucks, as for all of the 2018 Teddy Award winners, the approach is netting measurable results. With higher partner satisfaction, it has seen a 50 percent decrease in litigation.

Teddy winner Main Line Health (MLH) adopted worker advocacy in a way that goes far beyond claims.

Employees who identify and report safety hazards can take credit for their actions by sending out a formal “Employee Safety Message” to nearly 11,000 mailboxes across the organization.

“The recognition is pretty cool,” said Steve Besack, system director, claims management and workers’ compensation for the health system.

MLH also takes a non-adversarial approach to workers with repeat injuries, seeing them as a resource for identifying areas of improvement.

“When you look at ‘repeat offenders’ in an unconventional way, they’re a great asset to the program, not a liability,” said Mike Miller, manager, workers’ compensation and employee safety for MLH.

Teddy winner Monmouth County, N.J. utilizes high-tech motion capture technology to reduce the chance of placing new hires in jobs that are likely to hurt them.

Monmouth County also adopted numerous wellness initiatives that help workers manage their weight and improve their wellbeing overall.

“You should see the looks on their faces when their cholesterol is down, they’ve lost weight and their blood sugar is better. We’ve had people lose 30 and 40 pounds,” said William McGuane, the county’s manager of benefits and workers’ compensation.

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Do these sound like minor program elements? The math says otherwise: Claims severity has plunged from $5.5 million in 2009 to $1.3 million in 2017.

At the University of Pennsylvania, putting workers first means getting out from behind the desk and finding out what each one of them is tasked with, day in, day out — and looking for ways to make each of those tasks safer.

Regular observations across the sprawling campus have resulted in a phenomenal number of process and equipment changes that seem simple on their own, but in combination have created a substantially safer, healthier campus and improved employee morale.

UPenn’s workers’ comp costs, in the seven-digit figures in 2009, have been virtually cut in half.

Risk & Insurance® is proud to honor the work of these four organizations. We hope their stories inspire other organizations to be true partners with the employees they depend on. &

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]