4 Ways This Claims Organization Is Battling Adjuster Turnover — and Winning
Adjuster turnover is a persistent and pernicious problem across the insurance industry. When claims professionals switch accounts, leave companies, or exit the sector altogether, it leaves their employers, policyholders and carriers scrambling to reconnect the dots.
Risk managers become frustrated with re-educating new adjusters about their losses, programs, and culture. They also lose faith in their claim service provider if claim processing becomes slow and disorganized in the aftermath of turnover.
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