White Paper

3 Ways Automation Benefits Key Stakeholders in Workers’ Comp Claims

Injured workers, case managers, payers and providers all have a better experience and better outcomes when laborious manual tasks are automated.

White Paper Summary

In workers’ compensation, speed matters. The faster an injured worker gets connected to care, the sooner healing can begin. Historically, though, health care is riddled with barriers that hamper expediency.

Think about the last time you made a medical appointment.

Did you put off making the call, only to be met with an onerous phone tree when you finally did? Did you have to wait a month for your doctor’s next availability? How long did you wait in the office before you were seen?

These roadblocks become more problematic in the context of the workers’ comp system, which involves many more stakeholders and layers of approval. When done manually, referrals, authorizations and basic communication all represent opportunities for delay, which only impedes recovery.

Fortunately, advances in technology can help the workers’ comp industry minimize or even eliminate these barriers. Automation is helping to reduce stress for injured workers, enable providers to deliver care more efficiently, and free up care coordinators to get injured workers the care they need, when they need it.

“To deliver quality care when it’s needed with scale and consistency, you have to be willing to look at your process and automate those steps that can be managed with data and technology,” said Will Smith, Chief Commercial Officer, One Call.

Here are three ways automation creates a better experience for injured workers, providers and payers:

To learn more about One Call, please visit their website.

One Call is the nation’s leading provider of specialized solutions to the workers’ compensation industry. One Call’s solutions enable faster, more efficient and more cost-effective claims resolution with a focus on injured workers’ needs across the continuum of care.

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