2020 Workers’ Compensation Benchmarking Study
With unpredictable disruption predicted at greater frequency in the future, the workers’ compensation industry is no exception to finding itself in a highly uncertain business environment, despite our risk models and mitigation efforts. Past performance will no longer predict future success in workers’ compensation. Organizational resiliency will play a vital role.
Now, in its eighth year, the Workers’ Compensation Benchmarking Study continues to break new ground by investigating organizational resiliency in two (2) key ways. The 2020 study is the first time claims leaders had the opportunity to respond directly to the perspectives of more than 1,200 frontline claims professionals who participated in the 2019 survey. By identifying how claims leaders are responding to the needs and views of frontline staff, we gain better insight into organizational resiliency in our industry. Additionally, the 2020 study examines the resiliency of organizations in their response to COVID-19 and what high performing claims organizations are doing to future-proof their organizations that lower performers are not.
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