2019 Workers’ Compensation Benchmarking Study
With an estimated 140.3 million U.S. workers receiving workers’ compensation benefits, frontline claims professionals are personally responsible for managing a total economic outlay of nearly $100 billion dollars in benefits paid annually. Coupled with the industry’s top threat – the talent crisis – the impact that frontline staff have on the industry’s financial viability and injured worker outcomes cannot be overstated. Understanding the view from the front lines is not only valuable to industry payers, it’s vital.
For the first time ever, the 2019 Workers’ Compensation Benchmarking Study surveyed this critical talent constituency, ascertaining how the views of nearly 1,300 frontline claims professionals mirror or differ from the 1,800+ claims leaders previously polled. Their responses not only provide insight to improve overall operational performance, but also they reveal firsthand ways the insurance industry can surmount its frontline talent issues.
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